About updating your device software

You might want to update your BlackBerry device software for any of the following reasons:
  • To access the latest apps and features
  • To resolve a technical issue
  • Your wireless service provider requires that you update your device software

Data and settings on your device before you begin updating your software will be on your device when the software update is complete.

It could take up to an hour to update the device software. During that time, you can't disconnect your device from your computer.

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