User Guide

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Switch to a new device

When you switch to a new BlackBerry device, BlackBerry Link backs up the data from your old device and transfers the data to your new device, adds your new device to BlackBerry Link, and checks the device software version installed on your new device. If a software update is available, BlackBerry Link prompts you to update your device software.

  1. On your computer, open BlackBerry Link.
  2. Connect your old device to your computer using a USB cable.
  3. If required, type the password for your device. Click OK.
  4. Do one of the following:
    • If you switch from a BlackBerry smartphone running BlackBerry Device Software, click Transfer Data. BlackBerry Link backs up all of your device data.
    • If you switch from a device running BlackBerry 10 OS, at the bottom of the screen, click the More icon Switch Devices. Click the picture of your device when it appears. If required, type the password for your device. Click OK.
  5. If you switch from a device running BlackBerry 10 OS, do one of the following:
    • To transfer all of your existing device data to your new device, click Transfer all supported data. Click Next. BlackBerry Link backs up all of your device data.
    • To transfer only certain data to your new device, click Select data to transfer. Clear the checkbox beside the data that you don't want to transfer to your new device. Click Next. BlackBerry Link backs up your device data.
  6. At the prompt, connect your new device to your computer using a USB cable and click the picture of your new device. Click Next.
  7. If required, type the password for your device. Click OK.
  8. Type a display name for your new device.
  9. Do any of the following:
    • If you don't want to automatically sync new media files between your device and your computer, clear the Sync new music, pictures, videos, and documents over Wi-Fi and USB connections checkbox.
  10. Click Next. Your device data is transfered to your new device.
  11. Click Finish.
After you transfer your device data to your new device:
  • Move your media card (if you have one) from your old device to your new device.
  • Move your SIM card from your old device to your new device. If you switch from a BlackBerry smartphone running BlackBerry 7.1 or earlier, contact your wireless service provider for a micro SIM card for your new device.
  • If you switch from a BlackBerry smartphone that is associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server, set up your personal or work email accounts on your new device. For more information about adding an email account, tap the Help app on the home screen of your device.
  • After you confirm that all of your device data transferred successfully to your new device and you no longer need your old device, you can reset your old device to its default settings and delete all of the data from the device.

Related information

Next topic: Restore your device to its default settings
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