Some of the data from my old device is not on my new device
When you switch to a new BlackBerry device running BlackBerry 10 OS, the version of the device software on your old BlackBerry smartphone determines the data that can be transferred to your new device. The transfer of some data might not be supported if you switch from a device running an older version of device software. Email accounts and unsupported applications aren't transferred to your new device.
- Add your personal email account on your new device, if you switch from a smartphone that is associated with the BlackBerry Internet Service.
- Add a Microsoft ActiveSync email account on your new device, if you switch from a smartphone that is activated on a BlackBerry Enterprise Server. Contact your administrator for the required information.
- Open the BlackBerry Remember app on your new device to find your memos and tasks.
- Open the BlackBerry World storefront to download apps that were not transferred to your new device.
For more information about adding an email account, using the Remember app, or downloading apps from the BlackBerry World, tap the Help app on the home screen of your device.
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