Troubleshooting Wizard

We need to make sure that Wi-Fi technology is turned on so that your BlackBerry device can detect Wi-Fi networks.

1. On the home screen, swipe down from the top of the screen.
2. Tap Wi-Fi.
3. Make sure that the Wi-Fi switch is set to On.

If you see this indicator, it means that Wi-Fi functionality is turned on. If you can't see this inidcator, you need to turn on Wi-Fi functionality.

Now that we have confirmed that Wi-Fi is turned on, let's confirm that your device can detect the network that you want to connect to.

1. On the home screen, swipe down from the top of the screen.
2. Tap Wi-Fi.
3. Confirm that the network that you want to connect to is listed.

This is what the icon will look like when Wi-Fi functionality is turned on.
Tap the label text when you want to see the listing of available networks.

If you cannot see the network in the list, it may be an issue with the signal strength. Try moving closer to the router to get a stronger signal. Sometimes, objects such as concrete walls or microwave ovens can interfere with the signal. Another reason why you might not be able to see the network is if it is a hidden network. For more information, see Is the Wi-Fi network hidden?

If you have confirmed that Wi-Fi is turned on and you still cannot connect to the network, the Wi-Fi network profile might be disabled (blacklisted).

1. On the home screen, swipe down from the top of the screen.
2. Tap Wi-Fi.
3. Tap .
4. In the list of saved networks, tap the network you are trying to connect to.
5. Make sure that the Enable Connections switch is set to On.

Make sure that this switch is set to On to enable a network profile.