I'm having trouble using BlackBerry Protect

Using BlackBerry Protect is an effective way of protecting your data if your device is lost or stolen.

Note: BlackBerry Protect may not be available if you are an enterprise customer. Check with your administrator to find out.
Is BlackBerry Protect set up on your device?

BlackBerry Protect is an effective way to protect your data if your device is lost or stolen. To use BlackBerry Protect, your device must be connected to a wireless network and BlackBerry Protect must be turned on.

Are location services turned on?

To be able to use BlackBerry Protect to locate your device on a map, you have to make sure that location services are turned on.

Do you need to track or locate a lost device?
If you have lost your device, you can use BlackBerry Protect to locate it. BlackBerry Protect includes features designed to help you find your device.
Note: BlackBerry Protect must be turned on on your device in order for this feature to work.

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