I'm having trouble making the switch from my previous BlackBerry device

Okay, so you are having trouble transferring items from your previous BlackBerry device to your new BlackBerry 10 device. Let's go through some questions and, hopefully, get your data transferred.

Tip: Before you begin the device switch process, it is always a good practice to make note of your usernames and passwords in writing.
Don't have access to a computer or BlackBerry Link?

If you are switching from a BlackBerry 7 device or later, and you don't currently have access to a computer or BlackBerry Link, you can use a media card to transfer data to your BlackBerry 10 device.


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