If you are using a mobile network rather than a Wi-Fi network, data services for your device must be turned on in order for you to use email successfully.
- Look for the mobile network connection indicator in the upper-right corner of the home screen. If you don't see the indicator, you will need to connect to a mobile network.
You should see this indicator if you are connected to a mobile network.
- On the home screen, swipe down from the top of the screen.
- Tap .
- Tap Networks and Connections.
- Tap Mobile Network.
- Make sure the Mobile Network switch is turned on.
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