Are you trying to use a Push Button or PIN connection method?

If you are using a Push Button or PIN connection method to connect, you must verify that:

  • The router you are using is enabled with Wi-Fi Protected Setup (WPS).
  • The router you are using is set to broadcast its profile.
  • No other device is trying to connect at the same time.
  • No more than one router within range is in Push Button setup mode.

For more information about how you can verify these points and about using a Push Button method, a PIN connection method, and WPS, see the information that came with your router and contact your Internet service provider.


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