When you connect to a Wi-Fi network, your BlackBerry device saves the connection and creates a saved network profile. If you are trying to connect to a saved network, you should check that all of the settings in the profile are correct in case they changed since the last time you connected. To confirm the settings, you might need to refer to information that came with your router, and you might need to consult with your Internet service provider.
- On the home screen, swipe down from the top of the screen.
- Tap Wi-Fi.
- Tap .
- In the list of saved networks, tap the network you are trying to connect to.
- Confirm that all of the settings are correct.
Did this solve your issue?
Was this information helpful? Send us your comments.