I'm trying to connect to a public hotspot

Okay, so you are trying to connect to a public hotspot. There are a few common issues that we can check and, hopefully, get you connected!
Note: When you troubleshoot connection issues with a public hotspot, you might need to consult with an employee at that hotspot or search for posted information to get any information that you might require about the network settings.
Is Wi-Fi turned on?

We need to make sure that Wi-Fi is turned on so that your BlackBerry 10 device can detect Wi-Fi networks.


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