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I cannot run or submit a diagnostic report

Try performing the following actions:
  • Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps.
  • Verify that your BlackBerry® device is connected to the wireless network.
  • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address.

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