• Quick Help
    • Getting started: Your smartphone
      • Your BlackBerry smartphone at a glance
      • Inserting the SIM card, media card, and battery
      • New in BlackBerry 7.1
      • About switching BlackBerry smartphones
      • About BlackBerry ID
      • Visit the Setup application
      • Important keys
      • Flashing LED color descriptions
      • Icons
        • Application icons
        • Home screen icons
        • Message inbox icons
        • Battery power level icons
        • Typing icons
        • Phone icons
        • Calendar icons
        • Camera icons
        • Video camera
      • Your Home screen
        • Home screen at a glance
        • Use a picture as your smartphone wallpaper
        • Add a shortcut to your home screen or Favorites panel
        • Show or hide a home screen panel
        • Show, hide, or find an application icon
        • Move an application icon
        • Change where apps that you download appear
        • Change themes
        • Set the number of icons that appear on the home screen
        • Change what happens when you type on the Home screen
        • Add a message that appears when your smartphone is locked
      • Feature availability
      • Find more information
    • Popular topics
      • Set up an email address
      • Add or change your email signature
      • About downloading apps with the BlackBerry App World
      • Transfer files to and from your smartphone
      • About using your smartphone as a tethered modem
      • Copy contacts from your SIM card to your contact list
      • Change your ring tone, notifiers, reminders, or alerts
      • Lock or unlock your smartphone
      • Turn on or turn off airplane mode
    • Popular tips
      • Tips: Finding apps
      • Tips: Managing indicators
      • Tips: Updating your software
      • Tips: Doing things quickly
      • Tips: Extending battery life
      • Tips: Freeing space for your music, pictures, videos, and files
      • Tips: Keeping your information safe
      • Shortcuts: Phone
      • Shortcuts: Typing with the physical keyboard
      • Shortcuts: Media
    • Common troubleshooting
      • I can't make or receive calls
      • I'm not receiving messages
      • I can't send messages
      • I forget my smartphone password
      • My smartphone isn't ringing or vibrating when I receive a call or message
      • The screen turns off
      • Email messages aren't reconciling over the wireless network
      • Organizer data isn't synchronizing over the wireless network
      • I can't pair with a Bluetooth enabled device
      • The media player screen closes
  • Tips and shortcuts
    • Tips: Doing things quickly
    • Tips: Extending battery life
    • Tips: Finding apps
    • Tips: Freeing space for your music, pictures, videos, and files
    • Tips: Freeing space to optimize your smartphone's performance
    • Tips: Updating your software
    • Tips: Keeping your information safe
    • Tips: Managing indicators
    • Shortcuts: Phone
    • Shortcuts: Messages
    • Shortcuts: Files and attachments
    • Shortcuts: Typing with the physical keyboard
    • Shortcuts: Media
    • Shortcuts: Browser
    • Shortcuts: Search
    • Shortcuts: Calendar
    • Troubleshooting: Shortcuts
      • I can't use a shortcut
  • Phone
    • How to: Phone
      • Phone at a glance
      • Phone icons
      • Phone basics
        • Find your phone number
        • Make a call
        • Answer or end a call
        • Answer a second call
        • Change your ring tone, notifiers, reminders, or alerts
        • Mute a call
        • Place a call on hold
        • Turn on the speakerphone
        • Dial an extension
        • Dial using numbers or letters
        • Switch applications during a call
        • About using a headset
      • Emergency calls
        • About emergency calls and Emergency Callback Mode
        • Make an emergency call
      • Volume
        • Adjust the volume
        • Change the default volume for calls
        • Improve sound quality during a call
        • Improve sound quality for all calls
      • Speed dial
        • Set up speed dial for a contact
        • Change the contact that is assigned to a speed dial key
      • Call waiting, call forwarding, and call blocking
        • Turn on or turn off call waiting
        • About call forwarding
        • Start or stop forwarding calls
        • Add, change, or delete a call forwarding number
        • About call blocking
        • Block or stop blocking calls
        • Change the call blocking password
      • Fixed dialing and smart dialing
        • About fixed dialing
        • Turn on fixed dialing
        • Add, change, or delete a contact in your fixed dialing list
        • About smart dialing
        • Set options for dialing extensions
        • Set the default country code and area code
      • Conference calls
        • About conference calls
        • Make a conference call
        • Create a phone number link for a conference call
        • Speak privately with a contact during a conference call
        • Disconnect a contact from a conference call
        • Leave a conference call
      • Call logs
        • About call logs
        • Send a call log
        • Delete call logs
        • Add, change, or delete call log notes
        • View or hide call logs in the Messages application
      • Multiple phone numbers
        • About multiple phone numbers
        • Switch the active phone number
      • Phone options
        • Turn on or turn off dialing from the lock screen
        • Sort phone numbers or contacts on the phone screen
        • Hide or display your phone number when you make calls
        • Turn off the prompt that appears before you delete items
        • Change how you answer or end calls with the holster
        • Change how you answer calls with a headset
        • Reset a call timer
        • About TTY support
        • Turn on or turn off TTY support
      • Voice mail
        • Set up your voice mail
        • Set up automatic dialing for voice mail access
        • Check your voice mail
        • Change how many times your smartphone rings before the call goes to voice mail
    • Tips: Phone
    • Personalize: Phone
      • Change your ring tone, notifiers, reminders, or alerts
      • Change the default volume for calls
      • Set up automatic dialing for voice mail access
      • Change how many times your smartphone rings before the call goes to voice mail
      • Set up speed dial for a contact
      • Add, change, or delete a call forwarding number
      • Change the call blocking password
      • Add, change, or delete a contact in your fixed dialing list
      • Change how you answer or end calls with the holster
      • Personalize the display name for dual phone numbers
    • Troubleshooting: Phone
      • Some features aren't available on my smartphone
      • I can't make or receive calls
      • I can't check my voice mail
      • I can't block calls
      • I can't change the number of times that my smartphone rings
      • My phone number appears as Unknown in the Phone application
      • I can't make calls using a voice command
      • My headset makes calls instead of my smartphone
  • Voice commands
    • How to: Voice commands
      • Perform an action using a voice command
      • Change the options for voice prompts
      • Improve voice recognition
      • Available voice commands
      • Change the language for voice commands
      • Turn off choice lists for voice commands
    • Troubleshooting: Voice commands
      • I can't make calls using a voice command
      • My smartphone doesn't recognize names or numbers in voice commands
  • Messages
    • Getting started: Messages application
      • Message inbox icons
      • About email account icons
    • How to: Messages application
      • Messages at a glance
      • Search for messages
      • Hide filed and sent messages from the Messages application
      • Show or hide messages from the Messages application
      • View or hide call logs in the Messages application
      • Hide the new or unread message indicator
      • Change how you group email messages
      • Use color to differentiate work messages from other messages
      • Set how long your smartphone stores messages
      • Open a new message automatically when you remove your smartphone from your holster
      • Turn off the delete message or read message prompt
      • Change options for spell check
      • Email
        • Set up an email address
        • Reconcile email over the wireless network manually
        • Change options for your personal email account
        • Compose and send an email
        • Check spelling
        • Save a message
        • Blind carbon copy a contact
        • Attach a contact card to a message
        • Attach a file to an email
        • Set the importance level for an email or a PIN message that you send
        • Viewing and replying to email
          • View saved messages
          • View an address instead of a display name
          • Reply to or forward an email or PIN message
          • Delete the original text from a reply message
          • Stop a message from sending
          • Resend a message
          • Change options for HTML email
        • Organizing your email inbox
          • Delete a message
          • Mark a message as read or unread
          • Add, change, or remove a flag
          • Filter email by sender or subject
          • Add, move, rename, or delete an email folder
          • File an email
          • View filed messages
        • Email filters
          • About email filters
          • Create an email filter
          • Options for email filters
          • Filter email by sender or subject
          • Turn on an email filter
          • Change, prioritize, or delete an email filter
        • Synchronizing email
          • About synchronization and reconciliation
          • Reconcile email over the wireless network manually
          • Turn on or turn off wireless email reconciliation
          • Empty the deleted items folder on your computer from your smartphone
          • Delete email on your smartphone and in your email application on your computer
          • Stop forwarding email to your smartphone
          • Stop storing email sent from your computer on your smartphone
          • Stop storing email sent from your smartphone on your computer
        • Google Mail
          • About Google Mail on your smartphone
          • Add or remove a Google Mail star
          • Apply or remove a Google Mail label
          • View Google Mail messages with a specific label
          • Create or delete a Google Mail label
          • Preview more of grouped email messages
          • Archive a Google Mail message or conversation
          • Move archived Google Mail messages to your message inbox
          • Report spam sent to your Google Mail account
      • Text messages
        • About text messages
        • Compose and send a text message
        • Attach a media file, contact card, appointment, or location to a text message
        • Attach a contact card to a message
        • Reply to or forward a text message
        • Add an appointment to your calendar from a text message
        • Delete the history from a text message
        • Cell broadcasting
          • About cell broadcasting
          • Turn on cell broadcasting
          • Stop receiving messages from a cell broadcast channel
          • Rename a cell broadcast channel
      • Public warning systems
        • About public warning systems
        • Unsubscribe from public warning messages
      • PIN messages
        • About PIN messages
        • Find your PIN
        • Compose and send a PIN message
        • Create a link for a PIN
        • Reply to or forward an email or PIN message
        • Set the importance level for an email or a PIN message that you send
        • Change the display color of PIN messages
      • Attachments
        • How to: Attachments
        • About files and attachments
        • Open a file or an attachment
        • Save a file or an attachment
        • Send a file
        • Open a link in a file or an attachment
        • Set font options for a file or an attachment
        • View properties for a file
        • Contact cards
          • About contact cards
          • Attach a contact card to a message
          • Save a contact card from a message
        • Troubleshooting: Attachments
          • A skipped content bar appears in a document
          • A question mark appears on a slide
      • Security options for messages
        • Block incoming messages
        • Allow messages from contacts in your contact list or allowed sender list
        • Add a contact to your allowed sender list
        • Reset a blocked message counter
        • S/MIME and PGP protected messages
          • S/MIME and PGP protected message basics
            • About signing and encrypting messages
            • Sign or encrypt a message
            • Encrypt an S/MIME or a PGP protected message with a passphrase
            • Attach a certificate or PGP key to a message
            • Download the certificate or PGP key used to sign or encrypt a message
            • Add a certificate or PGP key from a message
            • Add a certificate or PGP key from an attachment
            • Attachment indicators in S/MIME and PGP protected messages
            • Add connection information for a certificate server from a message
            • View the certificate used to sign or encrypt a message
            • View the PGP key used to sign or encrypt a message
            • View encryption information for a weakly encrypted message
          • S/MIME and PGP protected message status
            • Digital signature indicators for S/MIME or PGP protected messages
            • Encryption status indicators
            • Check the status of a certificate or certificate chain
          • S/MIME and PGP protected message options
            • Change your signing and encryption certificate or key
            • Change options for downloading attachments in encrypted messages
            • Change the default signing and encryption option
            • About message classifications
            • Change the default message classification
            • Change the size of S/MIME or PGP indicators in messages
            • Change the encryption algorithms for S/MIME or PGP protected messages
            • Change when the prompt to enter your key store password in a signed or encrypted message appears
            • Turn off the prompt that appears before an S/MIME or a PGP protected message is cut short
            • Turn off the prompt that appears when you use a certificate or PGP key that is not recommended for use
            • Request delivery notification for signed S/MIME-protected messages
          • Troubleshooting: S/MIME and PGP protected messages
            • Some signing and encryption options aren't available on my smartphone
            • I can't open an attachment in an encrypted message
        • IBM Lotus Notes native encrypted messages
          • About IBM Lotus Notes native encrypted messages
          • Encrypt a message using IBM Lotus Notes native encryption
    • Tips: Messages application
      • Shortcuts: Messages
      • Shortcuts: Files and attachments
    • Personalize: Messages application
      • Personalize: Email
        • Add or change your email signature
        • Delete the disclaimer from an email
        • Change the email address that you use to send messages or meeting invitations
        • Set an out-of-office reply
        • Receive only the first section of long email messages
        • Turn on or turn off read receipts
      • Personalize: Text messages
        • Set whether pressing the Enter key sends text messages
        • Hide, show, or change your display name in text messages
        • Set the importance level for text messages that you send
        • Change how your text messages look
        • Store text messages on your SIM card
        • Stop receiving text messages when roaming
        • Turn on or turn off word substitution for text messages
        • Set how long your service center attempts to send text messages
        • Set a wireless network type for sending text messages
    • Troubleshooting: Messages application
      • I can't send messages
      • I'm not receiving messages
      • Some messages no longer appear on my smartphone
      • The number of new or unread messages is different than I expect
      • I can't use a shortcut to view one type of message in a message inbox
      • Some features aren't available on my smartphone
      • A message, attachment, or Google Mail conversation is cut short or doesn't appear
      • Troubleshooting: Email
        • Email messages aren't reconciling over the wireless network
        • A message, attachment, or Google Mail conversation is cut short or doesn't appear
        • HTML email messages don't appear correctly
        • Some email folders appear dimmed
        • Email filters aren't working correctly
      • Troubleshooting: Text messages
        • I can't send text messages
        • I'm not receiving text messages
        • I can't turn on cell broadcasting
        • I can't attach a file to a text message
  • Files and attachments
    • How to: Files
      • File basics
        • About files and attachments
        • Open a file or an attachment
        • Save a file or an attachment
        • Search for a file that is saved on your smartphone
        • Search for a file that is saved on your organization's network
        • Send a file
        • Open a link in a file or an attachment
        • Set font options for a file or an attachment
        • Save a file from your organization's network to your smartphone
      • Managing files and attachments
        • View properties for a file
        • Copy, move, rename, or delete a file
        • Hide a file or folder
        • View a hidden file or folder
        • Open a password-protected .pdf file
        • View tracked changes in a document
        • View the table of contents in a document
        • Move around a spreadsheet
        • View the content of a cell
        • Change the size of a column
        • Set display options for a spreadsheet
        • Move around pages in a multipage .tif file
        • Switch presentation views
        • Switch slides
        • Rotate or zoom in to or out from a slide
        • Save a slide
    • Tips: Files
      • Shortcuts: Files and attachments
    • Troubleshooting: Files
      • A message, attachment, or Google Mail conversation is cut short or doesn't appear
      • A skipped content bar appears in a document
      • A question mark appears on a slide
  • Media
    • Getting started: Media
      • About transferring and synchronizing files
      • Transfer files to and from your smartphone
      • Record a video
      • Take a picture
      • Save a picture from a text message or a webpage
      • Record a voice note
    • How to: Media
      • Media file basics
        • Play a media file
        • Adjust the volume
        • Amplify the volume using the audio boost feature
        • Improve sound quality for media files
        • Copy, move, rename, or delete a file
        • View properties for a file
        • Change the amount of time before the media player screen closes
        • Turn on or turn off audio and video shortcuts
        • Turn on or turn off media card support
        • Sort media files
        • About transferring and synchronizing files
        • Transfer files to and from your smartphone
        • Send a file
        • Receive a media file using Bluetooth technology
        • Supported audio and video file formats and extensions
        • Supported picture file extensions
      • Music
        • Shuffle or repeat songs
        • Create a standard or an automatic playlist
        • Add the song that is playing to a playlist
        • Move or delete a song in a playlist
        • Rename or delete a playlist
      • Videos
        • Change the thumbnail picture for a video
        • Display closed captions in videos
        • Keep backlighting on when you play a video
      • Video camera
        • Video camera
        • Record a video
        • Turn on or turn off video lighting
        • Turn on or turn off auto focus
        • Change the video camera scene mode
        • Change the video size and format
        • Reduce blurriness in the videos that you take
        • Change the location for storing videos that you take
      • Camera
        • Camera at a glance
        • Camera icons
        • Take a picture
        • Change the flash setting for pictures that you take
        • Change the camera scene mode
        • Change the size of pictures that you take
        • Geotag pictures that you take
        • Turn off digital zoom for the camera
        • Reduce blurriness in the pictures that you take
        • Change the review duration of the pictures that you take
        • Change when the camera warns you about the number of pictures remaining
        • Change the location for storing pictures that you take
      • Pictures
        • Pictures at a glance
        • Use a picture as your smartphone wallpaper
        • Zoom, pan, or rotate a picture
        • Save a picture from a text message or a webpage
        • View pictures as a slide show
        • Change your slide show options
        • View pictures in list view or thumbnail view
        • Organize pictures by date or folder
        • Create a picture folder
      • Voice notes
        • Record a voice note
      • FM Radio
        • Turn on or turn off FM radio
        • Change the radio station
        • Turn on or turn off scan mode
        • Add a favorite radio station
        • Play, edit, or delete a favorite radio station
        • Sort favorite radio stations
        • Listen to FM radio on your speakerphone
    • Tips: Media
      • Shortcuts: Media
    • Troubleshooting: Media
      • Some features aren't available on my smartphone
      • I can't save media files
      • I can't open media files
      • The media player screen closes
      • The flash or video light dims or turns off
      • Some pictures that I take are blurry
      • I can't listen to FM radio
      • I'm experiencing poor FM radio reception
      • I receive an error message after I rotate a picture
      • My smartphone isn't using the correct ring tone or wallpaper
      • I can't use a shortcut
  • Ring tones, sounds, and alerts
    • How to: Ring tones, sounds, and alerts
      • Icons for sound and alert profiles
      • About ring tones, sounds, and alerts
      • Change your ring tone, notifiers, reminders, or alerts
      • Add or delete a custom sound profile
      • Add or delete a contact alert
      • Silence your smartphone
      • Flashing LED color descriptions
      • Change alarm notification options
      • Turn on or turn off event sounds
    • Troubleshooting: Ring tones, sounds, and alerts
      • My smartphone is ringing or vibrating more times than expected
      • My smartphone isn't ringing or vibrating when I receive a call or message
  • Browser
    • How to: Browser
      • Browser at a glance
      • Browser basics
        • Browsing the Internet
          • Browse the Internet
          • Zoom in to or out from a webpage
          • Open, close, or switch between tabs
          • Turn on browser shortcuts
          • Search for text in a message, in a file, or on a webpage
          • View your browser history
          • Add a shortcut to your home screen or Favorites panel
          • Move back, move forward, or refresh a webpage
          • Return to the browser home page
          • Close the browser
        • Playing media files, viewing pictures, and downloading files
          • View a full picture on a webpage
          • Play a media file on a webpage
          • Open, play, or download a file from a webpage
        • Copying and sending web addresses
          • Copy an address for a web page, link, or picture
          • Send a web address, link, or picture
          • Send a link or picture from a webpage
      • Browser bookmarks
        • About bookmarks for webpages
        • Bookmark a webpage
        • Change or delete a bookmark for a webpage
        • Send a bookmark for a webpage
        • Move a bookmark for a webpage
        • Add, rename, or delete a bookmark folder for webpages
      • Browser options
        • Change your browser home page or start page
        • Change the font size for text on webpages
        • Change your default search engine
        • Add a search engine from a website
        • Set the character encoding for all webpages
        • Stop loading images or playing embedded media files on webpages
        • Stop blocking pop-ups on webpages
        • Receive a prompt before you close the browser or stream media from the Internet
        • Delete browser history
        • Delete browsing information
        • Turn off cookies in the browser
        • Turn off JavaScript support
        • Turn on geolocation in the browser
      • Browser security
        • About TLS
        • Browser security options
        • Manage browser security
        • Add a trusted content server
        • Add or change a website that is associated with a certificate
      • Browser push
        • About browser push
        • Browser push options
        • Turn off browser push
      • RSS feeds
        • About RSS feeds
        • Add an RSS feed from the browser
    • Tips: Browser
      • Turn on browser shortcuts
      • Shortcuts: Browser
    • Personalize: Browser
      • Change your browser home page or start page
      • Change the font size for text on webpages
    • Troubleshooting: Browser
      • I can't open a new tab
      • I receive a prompt to switch networks when I stream a song or video
      • I cannot play a song or video on a web page
      • No browser is available on my smartphone
  • Calendar
    • Getting started: Calendar
      • Calendar icons
      • About synchronization and reconciliation
      • Synchronize organizer data over the wireless network
    • How to: Calendar
      • Synchronizing calendar
        • About synchronization and reconciliation
        • About backing up and restoring smartphone data
        • About synchronization conflicts
        • Synchronize organizer data over the wireless network
        • Manage data synchronization conflicts
      • Calendar basics
        • Switch calendar views
        • Go to a specific date in the calendar
        • Schedule a meeting or an appointment
        • Set an alarm in the calendar
        • Switch calendars
      • Meetings
        • Schedule a meeting or an appointment
        • Delete an appointment, meeting, or alarm
        • Respond to a meeting invitation
        • View your calendar when responding to a meeting
        • Check availability of meeting participants
        • Change the list of participants for a meeting
        • Forward a meeting invitation
        • Delegate a meeting invitation
        • Send an email to a meeting organizer or to all meeting participants
      • Calendar options
        • Change how the calendar is displayed
        • Change options for reminders
        • Change options for multiple calendars
        • Change the default calendar
        • Change how long your smartphone stores calendar entries
        • Show tasks in the calendar
      • Conference call meetings
        • About conference calls
        • Create a conference call meeting from your smartphone
        • Create a conference call meeting from your computer
        • Enter a conference call meeting
        • Save your conference call information
    • Tips: Calendar
      • Calendar shortcuts
    • Personalize: Calendar
      • Change how the calendar is displayed
      • Change options for reminders
      • Change the default calendar
    • Troubleshooting: Calendar
      • I can't schedule appointments that span multiple days
      • I can't set some fields when scheduling appointments
      • Some characters in calendar entries don't appear correctly after synchronization
      • I can't enter a conference call with the Join Now option
  • Contacts
    • Getting started: Contacts
      • Add a contact
      • Add a contact to your SIM card
      • Copy contacts to and from SIM card
      • Search for a contact
      • Synchronizing contacts
        • About synchronization and reconciliation
        • Synchronize organizer data over the wireless network
    • How to: Contacts
      • Contact basics
        • Add a contact
        • Add a contact to your SIM card
        • Copy contacts to and from SIM card
        • Create a custom contact field
        • Add a pause or a wait to a phone number
        • Change or delete a contact
        • Change or delete a SIM card contact
        • Search for a contact
        • Attach a contact card to a message
        • Add a contact picture for caller ID
        • Change or delete a contact picture
        • About categories
        • Categorize a contact, task, or memo
        • Create a category for contacts, tasks, or memos
      • Synchronizing contacts
        • About synchronization and reconciliation
        • Synchronize organizer data over the wireless network
        • About backing up and restoring smartphone data
        • About synchronization conflicts
        • Manage data synchronization conflicts
      • Personal distribution lists
        • Create a personal distribution list
        • Change or delete a personal distribution list
      • Multiple contact lists
        • About multiple contact lists
        • View a different contact list
        • Change the default contact list
      • Contact list options
        • Turn off the prompt that appears before you delete items
        • Change the display options for contacts
        • View the number of contacts stored on your smartphone
        • Sort contacts or tasks
        • Change how contact names appear in Remote Lookup results
        • Store SIM card contacts on your wireless service provider's contact backup server
        • Replace or merge contacts on your wireless service provider's contact backup server
    • Personalize: Contacts
      • Add a contact picture for caller ID
      • Change or delete a contact picture
      • About categories
      • Categorize a contact, task, or memo
      • Create a category for contacts, tasks, or memos
    • Troubleshooting: Contacts
      • Contact list field data isn't appearing on my computer
      • My contact pictures keep changing
  • Clock
    • Getting started: Clock
      • Set the date and time
      • Turn on the alarm
    • How to: Clock
      • Set the date and time
      • Display a second time zone on the clock
      • Change the clock face
      • Change what appears on the screen when your smartphone is charging
      • Turn on the alarm
      • Silence the alarm
      • Change alarm notification options
      • Set options for bedside clock mode
      • Turn on bedside clock mode
      • Use the stopwatch
      • Use the timer
      • Change timer notification options
    • Personalize: Clock
      • Change what appears on the screen when your smartphone is charging
      • Change the clock face
      • Change alarm notification options
      • Change timer notification options
    • Troubleshooting: Clock
      • The time on my smartphone isn't correct
  • Tasks and memos
    • Create a task or memo
    • Send a task or memo
    • Change or delete a task or memo
    • Change the status of a task
    • Hide completed tasks
    • Show tasks in the calendar
    • Synchronizing tasks and memos
      • About synchronization and reconciliation
      • Synchronize organizer data over the wireless network
      • About backing up and restoring smartphone data
      • About synchronization conflicts
      • Manage data synchronization conflicts
    • About categories
    • Categorize a contact, task, or memo
    • Create a category for contacts, tasks, or memos
    • Turn off the prompt that appears before you delete items
  • Typing
    • How to: Typing
      • Typing icons
      • Typing basics
        • Copy and paste at a glance
        • Highlight, cut, copy, or paste text
        • Type a symbol
        • Type a special character or letter with an accent
        • Clear text from a field
      • Typing input methods
        • About typing input methods
        • Change options for typing input methods
        • Change your typing style
        • Type text using the predictive input method
        • Find more information about typing in other languages
      • Turn on or turn off trackpad sounds
      • Set the trackpad sensitivity
      • Set the cursor speed
      • Custom dictionary
        • Add, change, or delete a word in the custom dictionary
        • Stop adding items automatically to the custom dictionary
      • Word substitution
        • About word substitution
        • Undo a word substitution change
        • Create a word substitution entry
        • Change or delete a word substitution entry
        • Turn off word substitution
      • Spelling checker
        • Stop displaying spelling suggestions in the list that appears when you type
        • Change options for checking spelling
        • Check spelling
    • Tips: Typing
      • Shortcuts: Typing with the physical keyboard
    • Personalize: Typing
      • Turn on or turn off trackpad sounds
      • Set the trackpad sensitivity
      • Add, change, or delete a word in the custom dictionary
      • Change or delete a word substitution entry
    • Troubleshooting: Typing
      • I can't check spelling
      • I have no Advanced Style Options
  • Keyboard
    • How to: Keyboard
      • Assign an application to a convenience key
      • Change the default currency symbol
      • Set the cursor speed
      • Turn on key tones
      • Turn on or turn off trackpad sounds
      • Set the trackpad sensitivity
      • Troubleshooting: Keyboard
        • No application opens when I press a Convenience key
  • Language
    • How to: Language
      • About typing input languages
      • Add a language to your smartphone
      • Delete a language from your smartphone
      • Change an input or display language
      • Use a shortcut for switching typing input languages
      • Change which languages appear when you switch input languages
    • Troubleshooting: Language
      • Some characters don't appear correctly on my smartphone
      • I can't find a display language on my smartphone
  • Screen display
    • How to: Screen display
      • Use a picture as your smartphone wallpaper
      • Set options for backlighting
      • Change the display font
      • Organizing applications on the Home screen
        • About organizing application icons
        • Show, hide, or find an application icon
        • Move an application icon
        • Change where apps that you download appear
        • Add, rename, or delete a folder on the home screen
      • Add a message that appears when your smartphone is locked
      • Turn on flashing LED notification for wireless coverage
      • Use grayscale or reverse contrast for the screen display
      • Themes
        • About themes
        • Change themes
    • Personalize: Screen display
      • Change the display font
      • Use a picture as your smartphone wallpaper
      • Add a message that appears when your smartphone is locked
      • Use grayscale or reverse contrast for the screen display
      • Themes
        • About themes
        • Change themes
    • Troubleshooting: Screen display
      • My display changed
      • No application opens when I press a Convenience key
      • The screen turns off
  • Applications
    • Getting started: Applications
      • About downloading apps with the BlackBerry App World
      • About adding apps with the BlackBerry Desktop Software
      • About social networking apps
      • About instant messaging apps
    • How to: Applications
      • About multitasking
      • Keep an application running in the background and switch to another application
      • Close an app so that it is not running in the background
      • Require your smartphone password before adding an app
      • View properties for an application
      • Delete an application
      • View the size of an application database
    • Tips: Applications
      • Tips: Finding apps
      • Tips: Freeing space for your music, pictures, videos, and files
    • Troubleshooting: Applications
      • I can't add, update, or return to the previous version of an app
      • I deleted an app that I want back
      • Error messages: BlackBerry Device Software
        • Reload the BlackBerry Device Software using the BlackBerry Desktop Software
  • BlackBerry ID
    • How to: BlackBerry ID
      • About BlackBerry ID
      • Create a BlackBerry ID
      • Change your BlackBerry ID information
    • Tips: BlackBerry ID
      • Tips for creating a BlackBerry ID
    • Frequently asked questions: BlackBerry ID
      • How do I recover my lost or forgotten password?
      • Do I need to create a BlackBerry ID?
      • What's the difference between a BlackBerry ID username and a screen name?
      • Why do I need to re-enter my BlackBerry ID login information?
      • Can I log out and then log in using a different BlackBerry ID?
      • Why do I receive an error message when I log in using my BlackBerry ID?
  • BlackBerry Device Software
    • How to: BlackBerry Device Software
      • About updating the BlackBerry Device Software
      • Update the BlackBerry Device Software
      • Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network
      • Find your smartphone model number and version of the BlackBerry Device Software
    • Troubleshooting: BlackBerry Device Software
      • I can't update the BlackBerry Device Software over the wireless network
      • My smartphone doesn't have enough available storage space to update the BlackBerry Device Software
      • My smartphone responds slowly or freezes
  • Manage Connections
    • Mobile network
      • Getting started: Mobile network
        • Check which wireless networks your smartphone connects to
        • Turn on, turn off, or check the status of a network connection
      • How to: Mobile network
        • Manage Connections at a glance
        • Check which wireless networks your smartphone connects to
        • Turn on, turn off, or check the status of a network connection
        • Turn on or turn off airplane mode
        • Roaming
          • About roaming and international roaming
          • Switch wireless networks manually
          • Turn on or turn off data service or set roaming options
        • Preferred wireless network list
          • About the preferred wireless network list
          • Add a wireless network to the preferred wireless network list
          • Delete a wireless network from the preferred wireless network list
          • Change the order of preferred networks
        • Change the connection speed for the wireless network
        • Turn on flashing LED notification for wireless coverage
        • Wireless coverage indicators
      • Troubleshooting: Mobile network
        • I can't connect to the mobile network
        • Error messages
          • Data service unavailable
    • Wi-Fi technology
      • Getting started: Wi-Fi technology
        • About connecting to a Wi-Fi network
        • Connect to a Wi-Fi network
        • Connect to a Wi-Fi network manually
        • Check which wireless networks your smartphone connects to
        • Turn on, turn off, or check the status of a network connection
        • Wireless coverage indicators
      • How to: Wi-Fi technology
        • Check which wireless networks your smartphone connects to
        • Turn on, turn off, or check the status of a network connection
        • Connect to a Wi-Fi network
          • About connecting to a Wi-Fi network
          • Connect to a Wi-Fi network
          • Connect to a Wi-Fi network using Wi-Fi Protected Setup
          • Connect to a Wi-Fi network manually
        • Saved Wi-Fi networks
          • Change, move, or delete a saved Wi-Fi network
          • Prevent your smartphone from connecting to a saved Wi-Fi network
          • Turn on or turn off the prompt that appears for hotspots
          • Options for saved Wi-Fi networks
        • Install a root certificate on your smartphone
        • Wi-Fi calling
          • About Wi-Fi calling
          • Change your Wi-Fi calling preferences
        • Wi-Fi diagnostic reports
          • Submit a Wi-Fi diagnostic report
          • Set options for Wi-Fi diagnostic reports
        • Connection permissions for third-party applications
        • About using Wi-Fi with VPN and software tokens
        • Wireless coverage indicators
      • Troubleshooting: Wi-Fi technology
        • I can't connect to a Wi-Fi network
        • My smartphone drops calls made using Wi-Fi calling
  • Bluetooth technology
    • Getting started: Bluetooth technology
      • About Bluetooth
      • Turn on or turn off Bluetooth technology
      • Pair with a Bluetooth enabled device
      • Connect to or disconnect from a paired Bluetooth enabled device
    • How to: Bluetooth technology
      • About Bluetooth
      • Turn on or turn off Bluetooth technology
      • Pair with a Bluetooth enabled device
      • Connect to or disconnect from a paired Bluetooth enabled device
      • Switch to a paired Bluetooth enabled device during a call
      • Share contacts with a paired Bluetooth enabled car kit
      • Send a file
      • Send contact cards using Bluetooth technology
      • Rename or delete a paired Bluetooth enabled device
      • Make your smartphone discoverable
      • Bluetooth technology options
        • Bluetooth profiles
        • Turn off a Bluetooth profile
        • Set which contacts are available to share with a Bluetooth enabled car kit
        • Prevent your smartphone from making contacts available to other Bluetooth enabled devices
        • Restrict outgoing calls
        • Change the pairing name for your BlackBerry smartphone
        • Turn off or turn on the Bluetooth connection notification
        • Turn off the prompt that appears when connecting or pairing
        • Set the message types that your Bluetooth enabled car kit notifies you of
        • Encrypt data that you send or receive using Bluetooth technology
        • Turn off automatic reconnection to Bluetooth enabled devices
    • Troubleshooting: Bluetooth technology
      • I can't pair with a Bluetooth enabled device
      • My list of paired Bluetooth devices doesn't appear
      • I can't type a passkey on a Bluetooth enabled device
      • I can't send or receive files
      • I cannot find files sent to me over a Bluetooth connection
      • I lose my connection with a Bluetooth enabled car kit
      • I can't share contacts with a paired Bluetooth enabled device
  • Media server
    • How to: Media server
      • About the media server
      • Share media files using the media server
      • Manage the devices connected to the media server
      • Select the types of media files that you share using the media server
      • Change the display name of the media server
  • Smart accessories
    • About the Smart Accessories application
    • Set up a new dock
    • Change a dock profile
    • Delete a saved dock profile
  • Power and battery
    • Getting started: Power and battery
      • Battery power level icons
      • About the battery
    • How to: Power and battery
      • Inserting the SIM card, media card, and battery
      • Set your smartphone to turn on and turn off automatically
      • Turn off your smartphone
      • Reset your smartphone
      • Check the battery power level
      • About battery saving mode
      • Turn on or turn off battery saving mode
      • Turn on or turn off Application Resource Monitor
    • Tips: Power and battery
      • Tips: Extending battery life
    • Troubleshooting: Power and battery
      • My battery life is shorter than I expected
  • Storage space and media cards
    • How to: Storage space and media cards
      • About media cards
      • Supported media cards
      • Inserting the SIM card, media card, and battery
      • Turn on or turn off media card support
      • Turn on or turn off USB mass storage mode
      • Back up smartphone data to your media card
      • Restore smartphone data from your media card
      • Repair files stored on your media card or on your smartphone
      • Format your media card or built-in media storage
      • About compression
      • About file encryption
      • Turn on encryption
      • View the amount of available storage space on your smartphone
      • View the amount of storage space used by media files
    • Tips: Storage space and media cards
      • Tips: Freeing space for your music, pictures, videos, and files
      • Tips: Freeing space to optimize your smartphone's performance
    • Troubleshooting: Storage space and media cards
      • My smartphone doesn't recognize my media card
      • The application storage on my smartphone is low
  • Search
    • How to: Search
      • Search for an item
      • Search for an item using voice enabled search
      • Change search options
      • Change the language for voice enabled search
      • Search for messages
      • Message search criteria
      • Do more with your message search results
      • View, change, or delete a saved search
      • Search for text in a message, in a file, or on a webpage
      • Search for a contact
    • Tips: Search
      • Do more with your message search results
      • Shortcuts: Search
    • Troubleshooting: Search
      • I don't get any voice enabled search results
  • Security
    • Getting started: Security
      • Set or change your smartphone password
      • Lock or unlock your smartphone
      • About permissions and trust status for third-party applications
      • Set permissions for a third-party application
      • About BlackBerry Balance technology
      • Work data and personal data
    • How to: Security
      • Security basics
        • About the smartphone password
        • Set or change your smartphone password
        • Lock or unlock your smartphone
        • Change when your smartphone locks automatically with a password
        • Set a limit for smartphone password attempts
        • Delete smartphone data, third-party applications, or media card files
      • Parental Controls
        • About Parental Controls
        • Turn on Parental Controls
        • Change Parental Controls
        • Turn off Parental Controls
      • Password Keeper
        • About the Password Keeper
        • Add, change, or delete a password that is saved in the Password Keeper
        • Change the Password Keeper password
        • Set a limit for password attempts in the Password Keeper
        • Copy a password
        • Prevent password copying
        • Hide or show passwords in the Password Keeper
        • Generate a random password
      • Encryption
        • About encrypting data and files on your smartphone
        • Turn on encryption
        • Set encryption strength
        • Use a certificate to encrypt the encryption keys on your smartphone
        • Generate an encryption key
      • SIM card
        • Protect your SIM card with a PIN code
        • Change a SIM card PIN code
      • Memory cleaning
        • About memory cleaning
        • Turn on memory cleaning
        • Change when your smartphone deletes sensitive data from the temporary smartphone memory
        • Delete sensitive application data from the temporary smartphone memory
        • Create a shortcut for the memory cleaning application
      • Certificates and PGP keys
        • About certificates and certificate enrollment
        • About PGP keys
        • About the trust status of certificates and PGP keys
        • Certificate and PGP key basics
          • Download a certificate or PGP key from an LDAP-enabled server or DSML-enabled server
          • Download a certificate from a certification authority
          • Download a personal PGP key from the PGP Universal Server
          • Import a certificate or PGP key that is saved on your smartphone
          • Import certificates or PGP keys from a media card
          • Send or delete a certificate or PGP key
          • View details for a certificate or PGP key
          • View one type of certificate or PGP key
          • View the certificate chain for a certificate
        • Certificate and PGP key statuses
          • Status indicators for certificates, PGPkeys, and certification authority profiles
          • Check the revocation status of a certificate, certificate chain, or PGP key
          • Change the trust status of a certificate or PGP key
          • Revoke a certificate or PGP key
          • Certificate revocation reasons
          • PGP key revocation reasons
        • Certificate and PGP key options
          • Change the display name for a certificate or PGP key
          • Turn off prompts that appear when you add a certificate or PGP key to the key store
          • Add an email address to a certificate
          • Change how often a certification authority profile checks certificate status
          • Clear the PGP data cache
      • Certificate servers
        • Add or delete a certificate server
        • Change connection information for a certificate server
        • Connection options for OCSP and CRL servers
        • Connection options for LDAP-enabled servers
        • Send connection information for a certificate server
      • Key store
        • About the key store
        • Change the key store password
        • Synchronize the key store password with the smartphone password
        • Change when your smartphone deletes the key store password
        • Add contacts automatically when you add certificates or PGP keys to the key store
        • Change the service that your smartphone uses to download certificates
        • Turn off automatic backup and restore of key store data
        • Change the refresh rate for certificate revocation lists
        • Reject certificate revocation lists from unverified CRL servers
      • Smart cards
        • About using a smart card with your smartphone
        • Turn on two-factor authentication
        • Import a certificate from a smart card
        • Lock your smartphone when you remove your smart card from your smart card reader
        • About smart password entry
        • Turn off smart password entry
        • Turn off notification for smart card connections
        • Prerequisites: Using authentication certificates
        • Use a certificate to authenticate your smart card
        • Check the status of your authentication certificate automatically
        • Store the passphrase for your smart card on your smartphone
      • VPN settings
        • About VPN profiles
        • About software tokens
      • View IT policy rules that are set for your smartphone
      • Verify security software manually
      • Third-party application control
        • About permissions and trust status for third-party applications
        • Set permissions for a third-party application
        • Reset connection permissions for third-party applications
        • About direct Internet connections for third-party applications
        • Set up a direct Internet connection for a third-party application
        • Turn on safe mode
        • Turn off a prompt for a third-party application connection
        • Interaction permissions for third-party applications
        • Data permissions for third-party applications
    • Tips: Security
      • Tips: Keeping your information safe
      • Certificate shortcuts
      • PGP key shortcuts
    • Troubleshooting: Security
      • I forget my smartphone password
      • My smartphone prompts me to make an emergency call when I type a password
      • I can't unlock my smartphone using my smart card
      • I can't download a certificate or PGP key from an LDAP-enabled server
      • I forgot the PIN for Parental Controls
  • Service books and diagnostic reports
    • Run, view, send, or delete a diagnostic report
    • Accept, delete, or restore a service book
    • Set a default recipient for diagnostic reports
    • Find your smartphone model number and version of the BlackBerry Device Software
    • I can't run or submit a diagnostic report
  • Synchronization
    • How to: Synchronization
      • About synchronization and reconciliation
      • Reconcile email over the wireless network manually
      • Turn on or turn off wireless email reconciliation
      • Delete email on your smartphone and in your email application on your computer
      • Manage email reconciliation conflicts
      • Synchronize organizer data over the wireless network
      • Empty the deleted items folder on your computer from your smartphone
      • About backing up and restoring smartphone data
    • Troubleshooting: Synchronization
      • Email messages aren't reconciling over the wireless network
      • Organizer data isn't synchronizing over the wireless network
      • Contact list field data isn't appearing on my computer
      • Some characters in calendar entries don't appear correctly after synchronization
  • Accessibility options
    • Getting started: Accessibility
      • About accessibility options
    • How to: Accessibility
      • Screen accessibility options
        • Display closed captions in videos
        • Change the display font
        • Use grayscale or reverse contrast for the screen display
        • BlackBerry Screen Reader
          • About the BlackBerry Screen Reader
          • Turn on or turn off the BlackBerry Screen Reader
          • Change the settings for the BlackBerry Screen Reader
          • BlackBerry Screen Reader settings
          • Adjusting the display of home screen icons
            • Set the number of icons that appear on the home screen
          • Set the trackpad sensitivity
          • Turn on or turn off Key Describer mode
          • Shortcuts: BlackBerry Screen Reader
          • Tips: BlackBerry Screen Reader
      • Audio and phone accessibility options
        • Turn on or turn off event sounds
        • Change how you answer calls with a headset
        • Add or delete a contact alert
        • TTY support
          • About TTY support
          • Turn on or turn off TTY support
        • Voice dialing
          • Perform an action using a voice command
          • Available voice commands
      • Typing accessibility options
        • Change or delete a Word Substitution entry
        • Type text using the predictive input method
        • Change your typing style
  • Calculator
    • Use the calculator
    • Convert a measurement
  • Glossary
  • Legal notice