Try the following actions:
- Verify that your
BlackBerry smartphone is connected to the wireless network.
- If the menu item for
sending a message doesn't appear, verify that you
have added an email address, a PIN, or a phone number
for your contact.
- If you created an email address or
added an existing email address to your smartphone using the email setup screen
in the Setup application, verify that you have received an activation message on
your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a
short period of time to arrive), in the Setup application, open the email setup
screen to send a service book to your smartphone.
- If you haven't received a
registration message from the wireless network, register your smartphone.
On the home screen or in a folder, click the Options icon. Click
Advanced System Settings >
Host Routing Table. Press the
- Generate an encryption
- Verify that data service
is turned on.
- Resend the message.