Generate an encryption key

To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.

If you can't send or receive work email messages, regenerating an encryption key might help resolve the issue.

  1. On the home screen or in a folder, click the Options icon.
  2. Click Security > Security Status Information.
  3. Highlight a service.
  4. Press the Menu key.
  5. Click Regenerate Encryption Key.