Turn on safe mode
Before you begin: When you start your BlackBerry smartphone, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications.
- Remove and reinsert the battery.
- When the red LED light goes out, press and hold the key as the smartphone is loading.
- When the dialog appears, click OK.
When safe mode is on, a safe mode indicator appears at the top of the home screen.
After you finish: To turn off safe mode, repeat step 1.
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