Adding an email account using advanced setup

If you're trying to add a work account, or a POP or IMAP email account, you might need to use the advanced setup feature.

Before you add an account using advanced setup

When you use advanced setup to add a work account, POP account, or IMAP account to your BlackBerry device, the information that you need to enter differs depending on your organization or your email service provider. Check with your administrator or email service provider to make sure you have all the information you need.

Work accounts supported by the BlackBerry Enterprise Service

If your organization uses the BlackBerry Enterprise Service, make sure you know the following from your administrator:

  • Your username
  • Your enterprise activation password
  • Server name

Work accounts supported by Microsoft ActiveSync

If your organization doesn't use the BlackBerry Enterprise Service but does use Microsoft ActiveSync, make sure you know at least the following information from your administrator:

  • Your username and work network password
  • Server address

POP or IMAP email accounts

If you're adding a POP or IMAP email account, make sure you know the following information from your email service provider:

  • Messaging server type (POP or IMAP)
  • Incoming and outgoing messaging server address
  • Incoming and outgoing messaging server port numbers
  • Incoming and outgoing messaging server SSL settings
  • Whether push email is supported

Add an email account using advanced setup

  1. On the home screen, swipe down from the top of the screen.
  2. Tap Settings Settings > Accounts > Add Account > Advanced.
  3. Tap the type of email account that you're adding. For example, tap Work Account for an account that is supported by the BlackBerry Enterprise Service.
  4. Enter your account information.
  5. Tap Next.
After you finish: After you add a work account, your device might prompt you to set a work space password to use with BlackBerry Balance and to enter your work network password.


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