Troubleshooting: Ring tones, sounds, and alerts
My device isn't ringing or vibrating when I receive a call or message
Try the following actions:
- On the home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on.
- If you created custom alerts for a contact, in the Contacts app, tap a contact. Verify that the Volume setting isn't set to Silent and that the Vibration setting isn't set to Off.
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