I can't reply to or forward an email message
The BlackBerry Internet Service stores your email messages that are larger than 4KB on the BlackBerry Internet Service server for 30 days. After 30 days, the BlackBerry Internet Service deletes the email messages from the BlackBerry Infrastructure.
The email message that you are trying to reply to or forward might be more than 30 days old. After 30 days, email messages remain on your BlackBerry smartphone, but you cannot reply to or forward them.
- If the email message is from your BlackBerry email address, set up your BlackBerry email address to automatically forward a copy of email messages that you send or receive on your smartphone to another email address, and then reply to or forward the email message from that email account.
- If the email message is not from your BlackBerry email address, access your email address from a computer and reply to or forward the email message from there.
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