User Guide

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I have a new SIM card and I can't access my BlackBerry email address

Note: Depending on your messaging service plan, this feature might not be supported.

If you set up a BlackBerry email address using a BlackBerry smartphone that had your previous SIM card, you can access your BlackBerry email address again when you set up your BlackBerry Internet Service account using the BlackBerry smartphone that has your new SIM card.

  1. Open the BlackBerry Internet Service email setup application or visit the BlackBerry Internet Service website using the browser on your BlackBerry smartphone.
  2. Perform one of the following actions:
    • In the email setup application, press the key > Add Email Account > Create New Address.
    • On the website, on the Email Accounts webpage, click Add My Existing Email Account > name@<wirelessserviceprovider.blackberry.com>.
  3. Type the existing user name and password for your BlackBerry email address.
The BlackBerry Internet Service recovers your BlackBerry email address and associates it with your new SIM card.

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