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Note: If you created your BlackBerry Internet Service account on a BlackBerry smartphone that has BlackBerry 7 installed on it, you cannot complete this task.
- On the BlackBerry Internet Service website, in the left pane, click Email Accounts.
- Click the Edit icon beside your BlackBerry email address.
- Click Forgot your password? Send it to your BlackBerry device.
- Type the answer to your security question.
- Click Send.
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