Help Center

Local Navigation

• Shortcuts
• Phone
• Messages
  • Message basics
    • Composing messages
      • Check spelling
      • Save a draft of a message
      • Set the importance level for a message
      • Blind carbon copy a contact
      • Attach a contact to a message
      • Add a signature
      • Delete the disclaimer from an email message
      • Create a link for a PIN
    • Sending messages
      • Send an email message
      • Send a PIN message
      • Send an SMS text message
      • Send an MMS message
      • Reply to a message
      • Forward a message
      • Resend a message
      • Stop a message from sending
    • Managing messages
      • Open a message
      • Save a message
      • Search for text in a message, in an attachment, or on a web page
      • Mark a message as opened or unopened
      • View an address instead of a display name
      • View messages in a specific folder
      • Delete a message
      • Delete multiple messages
  • Email messages
    • Email message basics
      • Send an email message
      • Delete the original text from a reply message
      • File an email message
      • Add, change, or delete an email message folder
      • Forward messages from a specific email message folder to your device
      • Stop storing messages sent from your device on your computer
      • Stop storing messages sent from your computer on your device
    • Email message filters
      • About email message filters
      • Create an email message filter
      • Create an email message filter based on a contact or subject
      • Options for email message filters
      • Turn on an email message filter
      • Change an email message filter
      • Prioritize email message filters
      • Delete an email message filter
    • Email message options
      • Check spelling automatically before sending email messages
      • Set an out-of-office reply
      • Request delivery or read confirmation for email messages
      • View email messages in plain text format
      • Stop loading pictures in HTML email messages
      • Hide filed email messages
      • Receive only the first section of long email messages
      • Change the email address that you use to send messages or meeting invitations
      • Stop forwarding email messages to your device
  • PIN messages
    • About PIN messages
    • Find your PIN
    • Send a PIN message
    • Set a high importance level for received PIN messages
  • SMS text messages
    • SMS text message basics
      • About SMS text messages
      • Find your SMS phone number
      • Send an SMS text message
      • Delete the history from an SMS text message
    • Options for SMS text messages
      • Turn off AutoText for SMS text messages
      • View more of the history in SMS text messages
      • Store SMS text messages on your SIM card
      • Request delivery notification for all SMS text messages
      • Set how long your service center attempts to send SMS text messages
      • Set a wireless network type for sending SMS text messages
    • Cell broadcasting
      • About cell broadcasting
      • Turn on cell broadcasting
      • Stop receiving messages from a cell broadcast channel
      • Rename a cell broadcast channel
  • MMS messages
    • MMS message basics
      • About MMS messages
      • Find your MMS phone number
      • Send an MMS message
      • Create a slide show in an MMS message
    • MMS message attachments
      • Attach a media file to an MMS message
      • Attach a contact or appointment to an MMS message
      • Add an appointment to your calendar from an MMS message
      • Add a contact to your contact list from an MMS message
      • Save a media file from an MMS message
    • MMS message options
      • Request delivery or read notification for an MMS message
      • Request delivery notification or read notification for all MMS messages
      • View the size of an MMS message before sending it
      • Stop receiving MMS messages when roaming
      • Block MMS messages
  • Message list options
    • Turn off the prompt that appears before you delete items
    • Turn off the prompt that appears when you mark messages as opened
    • Set how long your device stores messages
    • Use color to differentiate work messages from other messages
    • Change how a message list displays messages
    • About multiple message lists
    • Use one message list or multiple message lists
    • Hide the new or unopened message indicator
    • Hide sent messages
    • View call logs in the messages application
    • Block incoming messages
    • Allow messages from contacts in your contact list or allowed sender list
    • Add a contact to your allowed sender list
    • Reset a blocked message counter
  • S/MIME-protected messages
    • S/MIME-protected message basics
      • About signing and encrypting messages
      • Sign or encrypt a message
      • Encrypt a message with a pass phrase
      • Attach a certificate to a message
      • Download the certificate used to sign or encrypt a message
      • Add a certificate from a message
      • Add a certificate from an attachment
      • Attachment indicators in S/MIME-protected messages
      • Add connection information for a certificate server from a message
      • View the certificate used to sign or encrypt a message
      • View encryption information for a weakly encrypted message
    • S/MIME-protected message status
      • Digital signature indicators for S/MIME protected messages
      • Encryption status indicators
      • Check the status of a certificate or certificate chain
    • S/MIME-protected message options
      • Change your signing or encryption certificate
      • Change options for downloading attachments in encrypted messages
      • Change the default signing and encryption option
      • About message classifications
      • Change the default message classification
      • Change the size of S/MIME indicators in messages
      • Change the encryption algorithms for S/MIME-protected messages
      • Request delivery notification for signed S/MIME-protected messages
      • Turn off the prompt that appears before an S/MIME-protected message is truncated
      • Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use
    • S/MIME-protected message troubleshooting
      • Some signing and encryption options are not available on my device
      • I cannot open an attachment in an encrypted message
  • PGP protected messages
    • PGP protected message basics
      • About signing and encrypting messages
      • Sign or encrypt a message
      • Encrypt a PGP protected message with a pass phrase
      • Attach a PGP key to a message
      • Download the PGP key used to sign or encrypt a message
      • Add a PGP key from a message
      • Add a PGP key from an attachment
      • Attachment indicators in PGP protected messages
      • Add connection information for a certificate server from a message
      • View the PGP key used to sign or encrypt a message
    • PGP protected message status
      • Encryption status indicators
      • Digital signature indicators for PGP protected messages
    • PGP protected message options
      • Change your signing and encryption key
      • Change options for downloading attachments in encrypted messages
      • Change the default signing and encryption option
      • About message classifications
      • Change the default message classification
      • Change the size of PGP indicators in messages
      • Change the encryption algorithms for PGP protected messages
      • Turn off the prompt that appears before a PGP protected message is truncated
      • Turn off the prompt that appears when you use a PGP key that is not recommended for use
    • PGP protected message troubleshooting
      • Some signing and encryption options are not available on my device
      • I cannot open an attachment in an encrypted message
  • Message troubleshooting
    • I cannot send messages
    • I am not receiving messages
    • I cannot file email messages
    • I cannot send SMS text messages
    • I am not receiving SMS text messages
    • The number of new or unopened messages is different than I expected
    • Some messages no longer appear on my device
    • A message or attachment does not appear or is truncated
    • HTML email messages do not appear correctly
    • Some email message folders appear dimmed
    • Email message filters are not working correctly
    • I cannot turn on cell broadcasting
    • I cannot attach a file to an MMS message
    • I cannot use a shortcut to view one type of message in a message list
    • Some features are not available on my device
• Attachments
• Camera and video camera
• Media
• Browser
• Date, time, and alarm
• Personal organizer
  • Contacts
    • Contact basics
      • Add a contact
      • Add a contact from a message, call log, or web page
      • Name a custom contact list field
      • About pauses and waits
      • Add a pause or a wait to a phone number
      • View a contact
      • Change a contact
      • Delete a contact
      • Search for contacts in your organization's address book
      • Manage contact lookup results
    • Customizing contacts
      • Assign a ring tone to a contact
      • Add a caller ID picture for a contact
      • Change the caller ID picture for a contact
      • Delete the caller ID picture for a contact
    • Mailing lists
      • About mailing lists
      • Create a mailing list
      • Change a mailing list
      • View a mailing list
      • Delete a mailing list
    • Multiple contact lists
      • About multiple contact lists
      • Switch contact lists
      • Change the default contact list
    • Contact list options
      • Sort contacts or tasks
      • Change the display options for contacts
      • Turn off the prompt that appears before you delete items
      • View the number of contacts stored on your device
    • Contact troubleshooting
      • Custom contact list field data is not appearing on my computer
      • Caller ID pictures are not appearing on my device
  • Calendar
    • Calendar basics
      • About calendar views
      • Switch calendar views
      • Move around a calendar
      • Schedule an appointment
      • Schedule a meeting
      • Recurrence fields
      • Schedule an alarm
      • Check spelling
      • Open an appointment, meeting, or alarm
      • Delete an appointment, meeting, or alarm
    • Meetings
      • Schedule a meeting
      • Recurrence fields
      • Respond to a meeting invitation
      • View your calendar when responding to a meeting
      • Check availability of meeting participants
      • Change the list of participants for a meeting
      • Send an email message to all meeting participants
      • Contact a meeting participant
    • Calendar options
      • Change the default calendar view
      • Change the default reminder time for calendar entries
      • Change the start and end time for days
      • Change the snooze time for reminders
      • Change the email address that you use to send messages or meeting invitations
      • View tasks in a calendar
      • Change the first day of the week
      • Hide free time in Agenda view
      • View more of the subject line for appointments in Agenda view
      • Change how long your device stores calendar entries
      • Turn off the prompt that appears before you delete items
      • View the number of calendar entries stored in a calendar
    • Multiple calendars
      • About multiple calendars
      • Switch calendars
      • Use color to differentiate calendars
      • Change the calendar that reminds you of appointments
      • Change the default calendar
    • Calendar troubleshooting
      • I cannot schedule appointments that span multiple days
      • I cannot set some fields when scheduling appointments
      • Some characters in calendar entries do not appear correctly after synchronization
  • Tasks
    • Task basics
      • Create a task
      • Recurrence fields
      • Change a task
      • Change the status of a task
      • Hide completed tasks
      • Send a task or memo
      • Check spelling
      • Delete a task
    • Task list options
      • Sort contacts or tasks
      • Change the snooze time for reminders
      • View tasks in a calendar
      • Turn off the prompt that appears before you delete items
      • View the number of tasks or memos stored on your device
  • Memos
    • Memo basics
      • Create a memo
      • Change a memo
      • Send a task or memo
      • Check spelling
      • Delete a memo
    • Memo list options
      • Turn off the prompt that appears before you delete items
      • View the number of tasks or memos stored on your device
  • Categories
    • About categories
    • Create a category for contacts, tasks, or memos
    • Categorize a contact, task, or memo
    • Sort contacts, tasks, or memos by category
    • Delete a contact, task, or memo from a category
    • Delete a category
  • Calculator
    • Use the calculator
    • Convert a measurement
• Notifications
• Typing
• Language
• Display and keyboard
• Search
• Synchronization
• Bluetooth technology
• GPS technology
• Maps
• BlackBerry Messenger
• Applications
• Wireless network coverage
• Power, battery, and memory
• SIM card
• Security
• Service books and diagnostic reports
• BrickBreaker
• Word Mole game
• Glossary
• Legal notice