Help Center

Local Navigation

• Shortcuts
• Phone
  • Phone basics
    • Find your phone number
    • Make a call
    • Answer a second call
    • Mute a call
    • Place a call on hold
    • Turn on the speakerphone
    • Dial an extension
    • Switch applications during a call
    • Make a call when your device is locked
    • About using a headset
  • Emergency calls
    • About emergency calls
    • Make an emergency call
  • Volume
    • Adjust the volume
    • Change the default volume for calls
    • Improve sound quality during a call
    • Improve sound quality for all calls
  • Voice mail
    • Check your voice mail
    • Change the voice mail access number
  • Speed dial
    • Set up speed dial for a contact
    • Change the contact assigned to a speed dial key
  • Voice dialing
    • Make a call using a voice command
    • Dial an extension using a voice command
    • Check a status using a voice command
    • Change the voice dialing language
    • Turn off choice lists for voice commands
    • Turn off voice prompts
    • Set playback options for voice dialing
    • Set the matching sensitivity level for voice commands
    • Improve voice recognition of numbers
  • Conference calls
    • Make a conference call
    • Create a phone number link for a conference call
    • Speak privately with a contact during a conference call
    • Disconnect a contact from a conference call
    • Leave a conference call
  • Call logs
    • About call logs
    • View call logs in the messages application
    • Add notes to a call log
    • Change call log notes
    • Send a call log
    • Delete call log notes
  • Call waiting
    • Turn on call waiting
  • Call forwarding
    • About call forwarding
    • Forward calls
    • Add a call forwarding phone number
    • Change a call forwarding phone number
    • Delete a call forwarding phone number
  • Call blocking
    • About call blocking
    • Block calls
    • Change the call blocking password
  • Fixed dialing
    • About fixed dialing
    • Turn on fixed dialing
    • Add a contact to your fixed dialing list
    • Change a contact in your fixed dialing list
    • Delete a contact from your fixed dialing list
  • Smart dialing
    • About smart dialing
    • Set the default country code and area code
    • Set options for dialing extensions
  • TTY support
    • About TTY support
    • Turn on TTY support
  • Multiple phone numbers
    • About multiple phone numbers
    • Switch the active phone number
  • Phone options
    • Turn on dialing from the Lock screen
    • Sort phone numbers or contacts on the Phone screen
    • Hide or display your phone number when you make calls
    • Turn off the prompt that appears before you delete items
    • Stop ending calls when you insert your device in the holster
    • Answer calls automatically when you remove your device from the holster
    • Reset a call timer
  • Phone shortcuts
  • Phone troubleshooting
    • I cannot make or receive calls
    • My phone number appears as Unknown in the phone application
    • I cannot check my voice mail
    • I cannot make calls using a voice command
    • My device does not recognize names or numbers in voice commands
    • I cannot make a conference call
    • Some features are not available on my device
• Messages
• Attachments
• Camera and video camera
• Media
  • Transferring and downloading media files
    • About transferring and synchronizing media files
    • Transfer a file between your device and your computer using the Roxio Media Manager
    • Transfer a file between your device and your computer using mass storage mode or MTP
    • Save a song or video from a web page
    • Receive a media file using Bluetooth technology
    • Send a media file
    • Download a ring tone
    • Download a Home screen background
  • Playing media files and recording voice notes
    • Play a media file
    • Play a media file on a web page
    • Shuffle songs
    • Pause a media file
    • Fast-forward or rewind a media file
    • Play the next or previous song
    • Search for a media file
    • Record a voice note
    • Adjust the volume
    • Amplify the volume using the audio boost feature
    • Improve sound quality for media files
    • Keep backlighting on when you play a video
    • About using a headset
  • Managing media files
    • Playlists
      • About playlists
      • Create a standard playlist
      • Change a standard playlist
      • Create an automatic playlist
      • Repeat a playlist
      • Rename a playlist
      • Delete a playlist
    • View properties for a media file
    • Rename a media file
    • Move a media file
    • Delete a media file
  • Viewing pictures
    • View a picture
    • Use a picture as the Home screen background
    • View pictures as a slide show
    • Change the number of seconds between slides in a slide show
    • View pictures by name
    • Zoom in to or out from a picture
    • Pan a picture
    • Rotate a picture
  • Managing pictures
    • Save a picture
    • Sort pictures
    • Hide album art from picture folders
    • Rename a picture or picture folder
    • Move a picture
    • Delete a picture or picture folder
  • Media card and file transfer options
    • About media cards
    • Format the device memory or a media card
    • View the amount of available memory
    • About file encryption
    • Encrypt the files in the device memory and on a media card
    • Turn off media card support
    • Change how you transfer files between your device and your computer
    • Turn off mass storage mode or MTP
  • Media shortcuts
  • Media troubleshooting
    • I cannot play a song or video on a web page
    • I cannot open media files
    • My device does not recognize my media card
    • My device is not using the correct ring tone or wallpaper
    • Some features are not available on my device
• Browser
• Date, time, and alarm
• Personal organizer
• Notifications
• Typing
• Language
• Display and keyboard
• Search
• Synchronization
• Bluetooth technology
• GPS technology
• Maps
• BlackBerry Messenger
• Applications
• Wireless network coverage
• Power, battery, and memory
• SIM card
• Security
• Service books and diagnostic reports
• BrickBreaker
  • About BrickBreaker
  • BrickBreaker capsules
  • BrickBreaker scoring
  • Play BrickBreaker
  • Adjust the volume
  • Submit a score to the BrickBreaker high score web site
  • Check the high scores on the BrickBreaker web site
• Word Mole game
  • Word Mole game basics
    • About the Word Mole game
    • Form a word
    • Word Mole game scoring
    • Adjust the volume
  • Single-player games
    • Turn on tutorial mode
    • Save a game
    • Resume a game
    • Submit a score to the Leaderboard on the Word Mole game web site
    • Check the Leaderboard on the Word Mole game web site
  • Multiplayer games
    • Invite a player
    • Accept an invitation
    • Set multiplayer game options
    • Change your screen name
    • Chat with other players
    • Check the stats for a player
    • Remove a player
  • Word Mole game troubleshooting
    • I cannot connect to a multiplayer game
    • Some words that I submit are not recognized
• Glossary
• Legal notice