Troubleshooting: Video chat

Issue Possible cause or solution

I can't start a video chat

Verify that you are connected to a Wi-Fi network or try connecting to a different Wi-Fi network.

My video chat was dropped

The Wi-Fi signal may have dropped or was too weak. Try connecting to a different Wi-Fi network. You cannot switch Wi-Fi networks during a call.

I want to improve the video chat quality

You or the person you are having the video chat with may not have a sufficiently strong Wi-Fi signal. Try a different Wi-Fi network with a stronger connection or move closer to the wireless access point.

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