Troubleshooting: Print To Go

Issue	Possible cause or solution
I received a message that says my login information has expired, or that my BlackBerry ID connection has timed out when printing for the first time.	Turn off AVG Anti-Virus software if you have it installed on your computer. Print the file to your tablet using Print To Go. When printing is complete, turn the anti-virus software back on.
I upgraded the software on my BlackBerry PlayBook tablet but I can't print to my tablet.	Go to www.blackberry.com/printtogo and verify that you have the latest desktop software installed on your computer.
I installed Print To Go on my computer, but I can't print to my tablet	Check that another device is not interrupting the connection.
I received a message that says Print To Go can't locate my tablet	Try one of the following: Check that your tablet is connected to a wireless network and that you can use the browser. Ensure that you are logged in with the same BlackBerry ID on your computer and tablet. Restart your tablet, and try again.
I can't download and install the Print To Go software on a Mac computer	Currently, Print To Go only supports computers running Windows XP or later.