Troubleshooting: BlackBerry Bridge

Issue Possible cause or solution

I can't pair my BlackBerry PlayBook tablet with my BlackBerry smartphone

Verify that the BlackBerry Bridge app is installed on your smartphone, and that the BlackBerry Bridge field is set to On. You can download the application from the BlackBerry App World storefront.

Verify that the Bluetooth connection on your smartphone is turned on and that your smartphone is within range.

If the Add New Tablet button is missing from your smartphone, your organization might prevent you from using BlackBerry Bridge or Bluetooth technology.

I can't reconnect to my smartphone

Verify that the Bluetooth connection on your smartphone is turned on, that your smartphone is within range, and that the BlackBerry Bridge field is set to On.

Try opening the BlackBerry Bridge app on your smartphone and connecting manually.

If necessary, you can delete the paired device from your tablet (tap the Settings icon > Bluetooth > the Edit icon) and from your smartphone (in the BlackBerry Bridge app), and try pairing again.

The Bridge Browser is missing

You can use the Browser on your tablet to access the Internet. If you want to use the Bridge Browser to access your company's intranet, your smartphone must be associated with a BlackBerry Enterprise Server.

If your smartphone is associated with a BlackBerry Enterprise Server and the Bridge Browser icon is missing, verify that the Bridge Browser is selected on the Device Properties screen in the BlackBerry Bridge app on your smartphone. Also verify that your IT administrator allows corporate intranet browsing.

If the Bridge Browser icon is still missing, you might need a smartphone data plan that supports tethering. For more information, contact your wireless service provider.

My password is incorrect

Many passwords are case sensitive. If you're having trouble unlocking BlackBerry Bridge using the BlackBerry Bridge remote or a Bluetooth keyboard, verify that each character you type is the correct casing.

I can't find a draft message I saved

Draft messages appear with a draft icon. If you have multiple email addresses, look for the draft message in the inbox of the address you are sending the message from. If you received a lot of email since you saved the draft, it might appear far down in the inbox.

I can't find a memo

You can search only the titles of memos, not the contents.



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