BlackBerry Desktop Software

About this product

You can use the BlackBerryDesktop Software to complete the following tasks with your BlackBerry smartphone or BlackBerry PlayBook tablet:

  • Synchronize your media files (music, pictures, and videos).
  • Back up and restore your data.
  • Update your BlackBerryDevice Software or BlackBerry PlayBook OS.
  • Transfer your settings and data to a new smartphone or tablet.
  • Manage multiple smartphones and tablets.

You can also use the BlackBerry Desktop Software to complete the following tasks with your smartphone:

  • Synchronize your organizer data (calender entries, contacts, tasks, and memos).
  • Manage and update your smartphone applications.
  • Use your smartphone as a modem to connect to the Internet from your computer.

New features and enhancements

The new features and enhancements for BlackBerry Desktop Software 7.1 include the following items:

BlackBerry PlayBook tablet support

You can add a tablet that has BlackBerry PlayBook OS 2.0.1 or later installed on it.

The BlackBerry Desktop Software supports mobile network enabled tablets.

Media sync enhancements

You can:

  • Sync your music by individual songs or by collections of music, including albums.
  • Drag and drop picture and video folders from your computer into the BlackBerry Desktop Software to sync with your BlackBerrysmartphone or tablet.
  • Learn about syncing Music, Pictures, and Videos before configuring the features.

Sync enhancements

You can sync all of your configured data at one time by toggling the sync button in a synchronization screen and selecting Sync All.

Fixed issues

This section lists issues fixed between BlackBerry Desktop Software 7.0 bundle 60 and BlackBerry Desktop Software 7.1 bundle 33.

Synchronizing organizer data

General

Previously, if you had two-way sync configured for your organizer data, and you switched to one-way sync to the device and updated an organizer data entry on your smartphone, if you then changed the sync direction to one-way to your computer, the change on your smartphone wasn't synchronized to your computer. (DT 3869608)

IBM Lotus Notes

Previously, if you had one-way sync to your smartphone from your computer configured for tasks and you had a conflict between a recurring event on your smartphone and a non-recurring event in IBM Lotus Notes, if you chose to update the event from your mail client, the event on your smartphone was updated but the event type was not changed from recurring to non-recurring. (DT 3869694)

Previously, if you had two-way sync configured and you created a recurring task on your smartphone and you set a reminder that was relative to the task date, when the BlackBerry Desktop Software synchronized the task to your computer, the alarm for the reminder was incorrect. (DT 3869687)

Previously, if you configured two-way sync for your tasks, reminders set for recurring tasks in IBM Lotus Notes were not synchronized to your smartphone. (DT 3869601)

Previously, if you configured synchronization for your tasks and you disabled the Due Date/Time field level mapping and then clicked Sync, you received the following error message:  "CRRecurringl::IsValidRecurringField: “ Due Date/Time” field NOT found in FieldTempateMap." (DT 2370917)

Windows 7

Previously, if you were using Windows 7 Calendar and you configured synchronization for tasks in the BlackBerry Desktop Software, when you clicked Sync, the BlackBerry Desktop Software displayed the following synchronization error message: "CPreferencesManager: Configuration Value for /Preferences 1/CalFilename not set in TransConfig.xml." Instead, the BlackBerry Desktop Software should have prompted you to select your calendar file. (DT 3869582)

Windows Vista

Previously, if you had Windows Vista installed on your computer and you created an all-day event from your computer, when the BlackBerry Desktop Software synchronized the event to the Calendar application on your smartphone, the event didn't display as an all-day event on the smartphone. (DT 3869459)

Closed issues

This section lists issues that have been closed between BlackBerryDesktop Software 7.0 bundle 60 and BlackBerry Desktop Software 7.1 bundle 33.

Synchronizing organizer data

If you are using Microsoft Outlook 2010 and have multiple email accounts set up, when you try to configure contact sync, the BlackBerry Desktop Software might display an empty Profiles drop-down list even though you have multiple profiles. For more information, visit www.blackberry.com/support to read article KB 24040. (DT 3869840)

Upon further investigation, this issue could not be reproduced.

Known issues

This section lists known issues for BlackBerryDesktop Software 7.1 bundle 33.

Installation/Connection

The BlackBerry Desktop Software displays the wrong BlackBerry smartphone image when you connect a BlackBerry Curve 9310.

If you are using Windows XP 32 bit, the BlackBerry Desktop Software might display a virtual memory error when you open the software. (DT 3869837)

The memory information on the last screen of the device switch or new device wizard isn't displayed if your device fails to connect with the BlackBerry Desktop Software. (DT 743522)

Applications

It might take longer than expected to display smartphone application information or smartphone application summaries. (DT 693806)

Backing up and restoring data

The BlackBerry Desktop Software might stop responding while you are backing up your smartphone. (DT 5373830)

You receive the following error when you back up your data and your smartphone or BlackBerry PlayBook tablet name is longer than the hard drive file system limit or longer than the backup file name: "There was an error backing up. There could have been a problem with the device or connection during the backup. Verify that the device is turned on and connected." (DT 751826)

Synchronizing organizer data

IBM Lotus Notes

If you create a daily recurring appointment in Lotus Notes that starts in the future and you then configure two-way sync for your calendar entries, if you sync your event, then change the start time for all instances of the recurring appointment, if you sync the update multiple times, the event becomes corrupt. (DT 5174220)

If you create a daily recurring appointment in Lotus Notes that starts in the future and then you configure two-way sync for your calendar entries and sync your calendar with your device, if you change the start time for the recurring appointment from the email client multiple times and sync your changes to your device, the BlackBerry Desktop Software shows that the change is synced, but the change doesn't appear on the device. (DT 3869700)

If you have two-way sync configured for upcoming tasks and you select the Create separate entries conflict option, if you modify a field in a synchronized recurring task on both your smartphone and in your email client and then sync the changes, the BlackBerry Desktop Software displays that one change has been made on the smartphone and one on the computer, instead of indicating that one new entry has been added on both the smartphone and the computer. (DT 3869689)

If you have one-way sync from your smartphone to your computer configured for your calendar data and you update a calendar event in IBM Lotus Notes and you make the same update on your smartphone, when you sync your organizer data, the Conflict Resolution dialog displays a conflict with the calendar update that you made. (DT 3869678)

If you update a task that and then sync the changes, in the Items Dialog box, the BlackBerry Desktop Software shows the Start Date as changed even though the value was not updated and has not changed from the original task. (DT 3869674)

If you configure two-way sync for your contacts and you create a contact from your smartphone and do not enter a last name for the contact, when the contact syncs to your email client, the Title for the contact displays as 0. (DT 3869552)

If you configure two-way sync for your calendar and set an 'Is after <today's date>' filter condition, if you add a recurring entry to your email client for the current date, the entry synchronizes in error. (DT 3869535)

If you configure two-way sync for your calendar and you create an all-day entry or anniversary event on your computer with a reminder set in minutes, the reminder on the smartphone will not be correct. (DT 3869532)

If you configure two-way sync for your calendar entries and you create a meeting on your smartphone, the BlackBerry Desktop Software synchronizes the meeting to Lotus Notes as an appointment. From Lotus Notes, you can't change the appointment to a calendar entry or invite attendees to the appointment. (DT 3869526)

If you configure synchronization for your memos and you click Advanced and then click the Fields tab, the BlackBerry Desktop Software does not display any field mappings. (DT 3869522)

Changing a recurring calendar entry or task on your smartphone deletes the data in the invitees and dates fields after synchronizing it to IBM Lotus Notes. (DT 3869489)

Microsoft Outlook

If you have two-way sync configured, sync might fail if one of your contacts contains a blank modified date field.

Workaround: Edit your contact or add new data to your contact and sync your contacts again .

If you are using Microsoft Outlook 2010 and you have set up calendar sync, when you synchronize your calendar entries, the BlackBerry Desktop Software displays the following error message: “RTranRec::GetLinkedRecordId : Invalid linked record Id."  (DT 5176809)

If you configure two-way sync for your tasks, when you update the status of a synchronized task from your device and sync the change, the change is not synchronized back to Microsoft Outlook. (DT 5138225)

In certain situations, if you are using Microsoft Outlook 2010 and you have set up synchronization for your organizer data, when the BlackBerry Desktop Software starts to sync your data, you might receive the following error message: “Caught_com_error exception. Description(): (null): Error(): -2147319779 (0x8002801D): ErrorMessage(): Library not registered.: Source(): (null).” (DT 4927981)

In certain situations, if you are a delegate and have permissions for another person's Microsoft Outlook folders, the Add button might be disabled in the BlackBerry Desktop Software when you attempt to configure synchronization of a secondary collection of organizer data. (DT 3869838)

You are not able to configure one-way sync with a folder that has read-only permissions. (DT 3869820)

If you configure two-way sync for your contacts and you restore a .pst file to Microsoft Outlook and you restore a backup file to your smartphone, the first time you synchronize your contacts, if a contact is in your email client and on your smartphone, the BlackBerry Desktop Software prompts you with conflicts between the duplicate contact entries. (DT 3869765)

If you configure synchronization for your calendar or tasks, the BlackBerry Desktop Software prompts you to browse for the ICS file even though only one ICS file exists in the default location. (DT 3869695)

If you have two-way sync configured for your calendar and you have your events synchronized between Microsoft Outlook and your smartphone, if you modify a field in an event from either your email client or your smartphone and then you delete the same field from the other source (email client or your smartphone), when you sync your calendar, the BlackBerry Desktop Software does not prompt you that there is a conflict for the event; instead it syncs the change. (DT 3869677)

If you are a delegate and you create a calendar entry in another person's calendar, the BlackBerry Desktop Software syncs the calendar entry in the other person's desktop calendar but the entry is not synchronized to the person's smartphone. (DT 3869443)

If you change a non-mapped field for a contact on your computer, this contact shows up as changed during a sync. (DT 3869439)

If you configure two-way sync for your calendar, an extra entry is added to your calendar if you change a recurring calendar entry from your email client and sync. (DT 2058847, 4406167 )

If you configure two-way sync for memos, the BlackBerry Desktop Software might report a conflict between a memo you create on your smartphone and a note you create in Microsoft Outlook even when the entries are unique. (DT 1254615)

Microsoft Outlook Express

If you configure two-way sync for your contacts and, from your smartphone, you add a home phone number for a contact and then from Microsoft Outlook Express you add a business phone number for the same contact, when you synchronize your contacts, the BlackBerry Desktop Software doesn't display the synchronization confirmation window, but the data synchronizes correctly. (DT 3869565)

Windows 7

If you are trying to sync contacts from your Windows Live Mail email account with your smartphone, the BlackBerry Desktop Software might stop responding. (DT 3869844)

If you have a synchronized recurring calendar entry and you delete an instance of the series from your email client and you delete another instance from your smartphone, and then you sync your calendar, the BlackBerry Desktop Software incorrectly adds the instance of the event that you deleted from your email client back into your desktop calendar. (DT 3869704)

If you have a synchronized recurring calendar entry and you delete any instance of the series, other than the first instance, from your email client, when you sync your calendar, in the Item Details dialog, the BlackBerry Desktop Software indicates that the Alarm Date and Alarm Time have changed although you did not change these fields. (DT 3869703)

If you configure synchronization for your calendar data and you update a field for a previously synchronized recurring calendar entry, the Value and Changed from columns in the Item Details dialog display values for all of the fields, instead of only the changed field. (DT 3869698)

If you configure two-way sync for your contacts and synchronize your contacts, when you update the first and last name of a contact and synchronize the change, the summary of synchronization changes shows that one entry will be added, one will be deleted, and one will be changed. The update synchronizes correctly to your smartphone. (DT 3869680)

If you have two-way sync configured for your contacts and you update the first and last name of a contact on your smartphone, when you sync the change, the First and Last name fields are updated correctly in your mail client but the Full Name field is not updated with the new information. (DT 3869679)

If there is a conflict after you sync your contacts and you accept the changes from your mail client, in the Items Dialog box, the BlackBerry Desktop Software does not show the Changed from column; it only shows the Field and Value columns. (DT 3869670)

If you configure one-way sync to the device for your calendar entries and you set the Confirm any changes and Create separate entries for conflicting data options, if you create a calendar entry with a note from your smartphone and you create the same calendar entry from your mail client with a different note, when you synchronize your calendar, no data synchronizes although the BlackBerry Desktop Software shows that the synchronization process is complete. (DT 3869646)

Windows Calendar

If you have one-way sync to your smartphone configured and you create an all-day appointment in Windows Calendar, when you sync the entry to your smartphone, the appointment is not flagged as All Day on your smartphone and the duration of the appointment is 0 hours and 0 minutes. (DT 3869747)

Windows Vista

If you have two-way sync configured for your contacts and you update a contact from your smartphone, when you sync the change, the update syncs to your contact list successfully. If you perform the sync again without making any changes, the BlackBerry Desktop Software indicates a change has been made on your smartphone, although when you view the Item Details, no information is changed. (DT 3869682)

Switching your smartphone or tablet

After backing up your data while switching your smartphone, if you click the back arrow to return to the Select optional data screen and change your backup options and then continue, your backup doesn't start again. (DT 757762)

Certificates

If you select Notify me when a CRL server cannot be contacted during an update, the BlackBerry Desktop Software doesn't send a notification when it cannot contact a CRL server. (DT 1261063, 4406403)

You have the option to sync a certificate that is marked non-exportable, even though this type of certificate can't be synced. (DT 1140159, 4406237)

Media

Music

Using Windows Media Player as your music source, if you try to sync a playlist that contains .wma files with Windows Media Lossless encoding, the playlist isn't playable on your device and you receive the following message: "The media “01 nagaiaida” being played is of an unsupported format." (DT 2041175, 4406173)

Videos

If you have many small videos of only a few seconds in length on your tablet, the BlackBerry Desktop Software might not be able to load the list of videos from your tablet. The transcoder process might spike to 100% of your computer's CPU usage. The BlackBerry Desktop Software displays the following error: “Video failed to load.” (DT 3869829)

Workaround: Connect your tablet to your computer.  Open Windows Explorer and delete videos approximately 10 KB or smaller from your tablet.

System requirements: BlackBerry Desktop Software

Hardware

  • Intel compatible 1GHz or higher processor
  • 512 MB of RAM
  • USB 1.1 or higher USB port
  • Screen resolution of 1024x768 or greater
  • 100 MB of free hard disk space for typical installation

Software

  • Microsoft Windows XP SP3 or later, Windows Vista, Windows 7
  • Microsoft .NET Framework 3.5 SP1 or an active Internet connection
  • iTunes 7.7.1 or later orWindows Media Player 10 or later for music synchronization

BlackBerry smartphones

  • For media synchronization: BlackBerryDevice Software 4.2 or later and a media card or built-in media storage
  • For Wi-Fi music sync: BlackBerry 6 or later
  • For other desktop features:BlackBerry Device Software 4.1 or later

Desktop email programs

For enterprise integration with BlackBerry Enterprise Server, one of the following email program requirements must be met:

  • Microsoft Outlook 2002, 2003, 2007, or 2010 (corporate or workgroup installation) with an email account on a Microsoft Exchange Server 5.5 SP 4 or later that can receive messages from the Internet
  • IBM Lotus Notes 5.0.6 or later with an email account on anIBM Lotus Domino Server 5.03 or later (5.0.12 or later recommended) that can receive messages from the Internet

Organizers

The following organizers are supported for synchronization:

  • IBM Lotus Notes 6.5.5, 7.0.4, 8.0.3, 8.5.1, 8.5.2
  • Microsoft Outlook 2003, 2007, 2010
  • Microsoft Outlook Express (Windows XP)
  • Windows Calendar (Windows Vista)
  • Windows Contacts (Windows Vista, Windows 7)

Legal notice

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