Troubleshooting work calls
Change the sound that you hear while a call is connecting
The BlackBerry MVS Client
might take a period of time to connect a call before your contact's phone rings. By default, while the call is being connected you hear a tone, but you can choose to hear ringing instead. When the call connects, you hear ringing.
Depending on the options that your administrator sets, you might not be able to perform this task.
- From the home screen, press the
- Press the
- Click your work number.
- Click MVS General Settings.
- Change the While my outgoing call is being connected, I want to hear field.
- Press the
I can't move a call to my desk phone
My smartphone does not automatically move calls from one network to another
If your BlackBerry smartphone does not automatically move a call from a Wi-Fi network to the mobile network, or from the mobile network to a Wi-Fi network, you can manually move the call.
- During a call, press the key > Move Call > Work (Wi-Fi) or Work (Mobile).
My call disconnected
If you are using a
Wi-Fi network for your call and you leave the
Wi-Fi coverage area, your call might
disconnect. Try the following actions:
- Make the call using the
mobile network instead of a
- Move back into the
Wi-Fi coverage area, and try making your call
I am receiving unwanted calls
If contacts in your blocked caller list can reach you, your caller restriction settings might allow blocked callers to reach you, or your administrator might be preventing you from using your blocked caller list. For more information, contact your administrator.
I can't make or receive calls using my mobile number
Depending on the options that your administrator sets, you might be able to make or receive calls using only your work number that is associated with your BlackBerry
However, you can make and receive emergency calls using your mobile number. For more information, contact your administrator.
I can't set the preferred phone number or network that I use for work calls
Depending on the options that your administrator sets, you might not be able to set the preferred phone number or network for work calls. You also might not be able to change your settings for call forwarding for your mobile number. For more information, contact your administrator.
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