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Troubleshooting work calls

Change the sound that you hear while a call is connecting

The BlackBerry MVS Client might take a period of time to connect a call before your contact's phone rings. By default, while the call is being connected you hear a tone, but you can choose to hear ringing instead. When the call connects, you hear ringing.

Depending on the options that your administrator sets, you might not be able to perform this task.

  1. From the home screen, press the Send key.
  2. Press the Menu key > Options.
  3. Click your work number.
  4. Click MVS General Settings.
  5. Change the While my outgoing call is being connected, I want to hear field.
  6. Press the Menu key > Save.

I can't move a call to my desk phone

Verify that the phone number that your BlackBerry smartphone is trying to move a call to is correct.

  1. Press the Image of the Send key key.
  2. Press the Menu key > Options.
  3. Click your work number.
  4. Click MVS General Settings.
    • If the phone number is incorrect, type a new phone number. Press the Menu key > Save.
    • If you can't change a phone number, contact your administrator.

My smartphone does not automatically move calls from one network to another

If your BlackBerry smartphone does not automatically move a call from a Wi-Fi network to the mobile network, or from the mobile network to a Wi-Fi network, you can manually move the call.

  1. During a call, press the Menu key > Move Call > Work (Wi-Fi) or Work (Mobile).

My call disconnected

If you are using a Wi-Fi network for your call and you leave the Wi-Fi coverage area, your call might disconnect. Try the following actions:

  • Make the call using the mobile network instead of a Wi-Fi network.
  • Move back into the Wi-Fi coverage area, and try making your call again.

I am receiving unwanted calls

If contacts in your blocked caller list can reach you, your caller restriction settings might allow blocked callers to reach you, or your administrator might be preventing you from using your blocked caller list. For more information, contact your administrator.

I can't make or receive calls using my mobile number

Depending on the options that your administrator sets, you might be able to make or receive calls using only your work number that is associated with your BlackBerry smartphone. However, you can make and receive emergency calls using your mobile number. For more information, contact your administrator.

I can't set the preferred phone number or network that I use for work calls

Depending on the options that your administrator sets, you might not be able to set the preferred phone number or network for work calls. You also might not be able to change your settings for call forwarding for your mobile number. For more information, contact your administrator.
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