I can't restore a backup file to my smartphone or tablet
If you create a backup file on a smartphone that is running BlackBerry 7 or later or a BlackBerry PlayBook tablet that is running BlackBerry PlayBook OS 2.0, the backup file is associated with the BlackBerry ID on the device. You cannot restore a backup file to a device that has a different BlackBerry ID.
- Disconnect your device from your computer.
- From your device, delete all of the device data. (For more information about how to delete data and third-party applications, see the help on your device.)
- Complete the setup process for your device and configure the BlackBerry ID user name that was used to create the backup file.
- Connect your device to your computer. Open the BlackBerry Desktop Software and try to restore the backup file to the device again.
If you still cannot restore the backup file to your device, or if your backup file was created on a smartphone running BlackBerry 6 or earlier or a tablet with the BlackBerry Tablet OS 1.0 installed on it, your backup file might be corrupted. You can't restore a corrupted backup file to your smartphone or tablet. Try restoring a different backup file.
Was this information helpful? Send us your comments.