Restore smartphone data or tablet data

If you're using a BlackBerry smartphone that includes built-in media storage, mass storage mode must be turned on to restore your smartphone data.
CAUTION:
When you restore data to your smartphone or BlackBerry PlayBook tablet, all files that are stored on your smartphone or tablet are deleted before the backup file is restored. If there is data on your smartphone or tablet that is not in the backup file, this data will be lost.
  1. Connect your smartphone or tablet to your computer.
  2. In the BlackBerry Desktop Software, click Device > Restore.
  3. Do one of the following:
    • Select a backup file that contains the data you want to restore.
    • If you don't see the backup file you want to restore, click Change. Browse to the folder containing the backup file.
  4. Do one of the following:
    • To restore all your smartphone data or tablet data, click All device data and settings.
    • To select which smartphone data or tablet data you want to restore, click Select device data and settings. Select the checkbox beside the data type that you want to restore.
    • If your smartphone includes built-in media storage, and you want restore it, select the Files saved on my built-in media storage checkbox.
  5. If the backup file is encrypted, type the password that you set to encrypt.
  6. Click Restore.


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