My smartphone does not recognize my media card

Try the following actions:
  • Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone.
  • On your smartphone, in your media card options, if there is a message to format your media card, disconnect your smartphone from your computer. Turn off mass storage mode or MTP. Format the media card. Turn on mass storage mode or MTP again.

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