My smartphone doesn't recognize my media card

Try the following actions:
  • Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone.
  • On your smartphone, in your media card options, if there is a message to format your media card, disconnect your smartphone from your computer. Turn off mass storage mode. Format the media card. Turn on mass storage mode.
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