Delete the data from your smartphone
Before you delete the data from your
BlackBerry smartphone, consider
backing up the data so that you have a copy on your computer.
Research In Motion
recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup
file on your computer might allow you to recover smartphone data if your smartphone is
lost, stolen, or corrupted by an unforeseen
If you have turned on encryption, the process for
deleting all smartphone data can take up to an hour to complete. You can't stop
the process after you start it. If you reset your smartphone, the process continues
after the smartphone restarts.
Connect your smartphone to your computer.
On your computer, in the
Applications folder, click the
BlackBerry Desktop Software icon.
Device menu, click
one of the following:
- To delete all your
smartphone data, click
- To delete
specific data, click
Selected data. Select the checkbox beside
one or more databases.
- To delete all data from the built-in memory storage, select the Clear on-board device data checkbox.
If necessary, do
any of the following:
- To create a
backup file for your smartphone data, select the
Back up data before clearing checkbox.
- To change the name of the backup file, in the Backup File Name field, type a new file name.
- To encrypt the
backup file, select the
Encrypt backup file checkbox. Type a
Was this information helpful? Send us your comments.