BlackBerry Desktop Software
About this product
You can use the BlackBerryDesktop Software to complete the following tasks with your BlackBerry smartphone or BlackBerry PlayBook tablet:
- Synchronize your media files (music, pictures, and videos)
- Back up and restore your data
- Update your BlackBerryDevice Software or BlackBerry PlayBook OS
- Transfer your settings and data to a new smartphone or tablet
- Manage multiple smartphones and tablets
You can also use the BlackBerry Desktop Software to complete the following tasks with your smartphone:
- Synchronize your organizer data (calender entries, contacts, tasks, and memos)
- Manage and update your smartphone applications
- Use your smartphone as a modem to connect to the Internet from your computer
New features and enhancements
The new features and enhancements for theBlackBerryDesktop Software 7.0 include the following items:
New software to synchronize organizer data
The BlackBerry Desktop Software uses new software to synchronize organizer data (calendars, contacts, tasks, and memos) between your BlackBerry smartphone and your computer. The organizer data configuration screens in the BlackBerry Desktop Software have been refreshed to improve the setup experience.
Improved media synchronization
You can choose to import individual pictures and videos from your smartphone or BlackBerry PlayBook tablet to your computer.
This section lists issues fixed between BlackBerryDesktop Software 6.1 bundle 38 and BlackBerry Desktop Software 7.0 bundle 60.
Previously, the BlackBerry Desktop Software was minimized in the system tray even though the Minimize to system tray option hadn't been selected. (DT 1251560)
Previously, if the BlackBerry Desktop Software wasn't maximized on your computer and you connected a device that required a password, the password prompt was hidden behind other applications on your computer. (DT 1087222)
Previously, when setting up a new BlackBerry smartphone associated with a BlackBerry Enterprise Server, if your mailbox hadn't been added to the BlackBerry Enterprise Server, the BlackBerry Desktop Software didn't prompt you to contact your administrator to have your mailbox added. (DT 1048093)
Previously, you weren't notified that the BlackBerry Enterprise Server was contacted when you were synchronizing your certificates and the random number generator was turned on. (DT 1168511)
Switching your smartphone or tablet
Previously, when you switched to a new device, the BlackBerry Desktop Software closed when you disconnected your old device while you were restoring data to your new device. The data restore stopped. (DT 1231932)
The BlackBerry Desktop Software might not detect a connected BlackBerry PlayBook tablet. (DT 1261056)
Upon further investigation, the BlackBerry Desktop Software is working as designed.
Mounted smartphones or tablets might not appearin Windows Explorer view if the drive was previously mapped to adifferent location. (DT 1218240)
Upon further investigation, this issue couldn't be reproduced.
Synchronizing organizer data using Intellisync
The BlackBerry Desktop Software no longer uses Intellisync to synchronize organizer data.
Upgrading your BlackBerry Desktop Software from version 4.7 to version 6.0 shows a synchronization error and you can't sync your organizer data. (DT 762512)
If you disconnect your smartphone when your organizer data is being synced after clicking Sync All, you receive a synchronization complete status after receiving two errors, "Connector specific error" and "Unable to complete synchronization". (DT 735195)
When a IBM Lotus Notes contact has been added with only a first name and no last name, you aren't notified that this contact will not be synchronized. (DT 599780)
The status of an attendee from an appointment with multiple attendees doesn't update on your smartphone when synchronizing from a Microsoft Outlook calendar. (DT 624882)
A priority for a posted task appears on your smartphone when you synchronize a posted task without a priority and the posted task isn't synchronized. (DT 648561)
A category for a posted task appears on your smartphone when you synchronize a posted task without a category and the posted task isn't synchronized. (DT 648559)
The new Nickname and Home Fax fields are mapped by default when updating Intellisync. (SDR 354997)
You can't view playlists with 255characters created in Windows Media Player; they don't appear in the BlackBerry Desktop Software. (DT 1156702)
Upon further investigation, this issue couldn't be reproduced.
If you add a folder from a network drive, you don't receive the following warning message: "You have selected a removable storage device. If the drive letter changes, the BlackBerry Desktop Software will lose track of media. Are you sure you want to use this storage device?" (DT 1139377)
Upon further investigation, this issue couldn't be reproduced.
Installations fail with a Japanese user name and non-Japanese regional options on 64-bit machines. (SDR 322711)
Upon further investigation, this issue couldn't be reproduced.
This section lists known issues for BlackBerryDesktop Software 7.0 bundle 60.
The memory information on the last screen of the device switch or new device wizard isn't displayed if your device fails to connect with the BlackBerry Desktop Software. (DT 743522)
It might take longer than expected to display BlackBerry smartphone application information or smartphone application summaries. (DT 693806)
Backing up and restoring data
You receive the following error when you back up your data and your smartphone or BlackBerry PlayBook tablet name is longer than the hard drive file system limit or longer than the backup file name: "There was an error backing up. There could have been a problem with the device or connection during the backup. Verify that the device is turned on and connected." (DT 751826)
Synchronizing organizer data
If you have two-way sync configured for your organizer data, and you switch to one-way sync to the device and update an organizer data entry on your smartphone, if you then change the sync direction to one-way to your computer, the change on your smartphone is not synchronized to your computer. (DT 3869608)
IBM Lotus Notes
If you have one-way sync to your smartphone from your computer configured for tasks and you have a conflict between a recurring event on your smartphone and a non-recurring event in IBM Lotus Notes, if you choose to update the event from your mail client, the event on your smartphone is updated but the event type is not changed from recurring to non-recurring. (DT 3869694)
If you have two-way sync configured for upcoming tasks and you select the Create separate entries conflict option, if you modify a field in a synchronized recurring task on both your smartphone and in your email client and then sync the changes, the BlackBerry Desktop Software displays that one change has been made on the smartphone and one on the computer, instead of indicating that one new entry has been added on both the smartphone and the computer. (DT 3869689)
If you have two-way sync configured and you create a recurring task on your smartphone and you set a reminder that is relative to the task date, when the BlackBerry Desktop Software synchronizes the task to your computer, the alarm for the reminder is incorrect. (DT 3869687)
If you have one-way sync from your smartphone to your computer configured for your calendar data and you update a calendar event in IBM Lotus Notes and you make the same update on your smartphone, when you sync your organizer data, the Conflict Resolution dialog displays a conflict with the calendar update that you made. (DT 3869678)
If you update a task that and then sync the changes, in the Items Dialog box, the BlackBerry Desktop Software shows the Start Date as changed even though the value was not updated and has not changed from the original task. (DT 3869674)
If you configure two-way sync for your tasks, reminders set for recurring tasks in IBM Lotus Notes are not synchronized to your smartphone. (DT 3869601)
If you configure two-way sync for your contacts and you create a contact from your smartphone and do not enter a last name for the contact, when the contact syncs to your email client, the Title for the contact displays as 0. (DT 3869552)
If you configure two-way sync for your calendar and set an 'Is after <today's date>' filter condition, if you add a recurring entry to your email client for the current date, the entry synchronizes in error. ( DT 3869535)
If you configure two-way sync for your calendar and you create an all-day entry or anniversary event on your computer with a reminder set in minutes, the reminder on the smartphone will not be correct. (DT 3869532)
If you configure two-way sync for your calendar entries and you create a meeting on your smartphone, the BlackBerry Desktop Software synchronizes the meeting to Lotus Notes as an appointment. From Lotus Notes, you can't change the appointment to a calendar entry or invite attendees to the appointment. (DT 3869526)
If you configure synchronization for your memos and you click Advanced and then click the Fields tab, the BlackBerry Desktop Software does not display any field mappings. (DT 3869522)
Changing a recurring calendar entry or task on your smartphone deletes the data in the invitees and dates fields after synchronizing it to IBM Lotus Notes. (DT 3869489)
If you configure synchronization for your tasks and you disable the Due Date/Time field level mapping and then click Sync, you receive the following error message: CRRecurringl::IsValidRecurringField: “ Due Date/Time” field NOT found in FieldTempateMap. (DT 2370917)
If you are using Microsoft Outlook 2010 and have multiple email accounts set up, when you try to configure contact sync, the BlackBerry Desktop Software might display an empty Profiles drop-down list even though you have multiple profiles. (DT 3869840)
If you configure two-way sync for your contacts and you restore a .pst file to Microsoft Outlook and you restore a backup file to your smartphone, the first time you synchronize your contacts, if a contact is in your email client and on your smartphone, the BlackBerry Desktop Software prompts you with conflicts between the duplicate contact entries. (DT 3869765)
If you have two-way sync configured for your calendar and you have your events synchronized between Microsoft Outlook and your smartphone, if you modify a field in an event from either your email client or your smartphone and then you delete the same field from the other source (email client or your smartphone), when you sync your calendar, the BlackBerry Desktop Software does not prompt you that there is a conflict for the event; instead it syncs the change. (DT 3869677)
If you are a delegate and you create a calendar entry in another person's calendar, the BlackBerry Desktop Software syncs the calendar entry in the other person's desktop calendar but the entry is not synchronized to the person's smartphone. (DT 3869443)
If you change a non-mapped field for a contact on your computer, this contact shows up as changed during a sync. (DT 3869439)
If you configure two-way sync for your calendar, an extra entry is added to your calendar if you change a recurring calendar entry from your email client and sync. (DT 2058847 )
If you configure two-way sync for memos, the BlackBerry Desktop Software might report a conflict between a memo you create on your smartphone and a note you create in Microsoft Outlook even when the entries are unique. (DT 1254615)
If you have a synchronized recurring calendar entry and you delete an instance of the series from your email client and you delete another instance from your smartphone, and then you sync your calendar, the BlackBerry Desktop Software incorrectly adds the instance of the event that you deleted from your email client back into your desktop calendar. (DT 3869704)
If you have a synchronized recurring calendar entry and you delete any instance of the series, other than the first instance, from your email client, when you sync your calendar, in the Item Details dialog, the BlackBerry Desktop Software indicates that the Alarm Date and Alarm Time have changed although you did not change these fields. (DT 3869703)
If you have two-way sync configured for your contacts and you update the first and last name of a contact on your smartphone, when you sync the change, the First and Last name fields are updated correctly in your mail client but the Full Name field is not updated with the new information. (DT 3869679)
If there is a conflict after you sync your contacts and you accept the changes from your mail client, in the Items Dialog box, the BlackBerry Desktop Software does not show the Changed from column; it only shows the Field and Value columns. (DT 3869670 )
If you are using Windows 7 Calendar and you configure synchronization for tasks in the BlackBerry Desktop Software, when you click Sync, the BlackBerry Desktop Software displays the following synchronization error message: CPreferencesManager: Configuration Value for /Preferences 1/CalFilename not set in TransConfig.xml. Instead, the BlackBerry Desktop Software should prompt you to select your calendar file. (DT 3869582)
If you have one-way sync to your smartphone configured and you create an all-day appointment in Windows Calendar, when you sync the entry to your smartphone, the appointment is not flagged as All Day on your smartphone and the duration of the appointment is 0 hours and 0 minutes. (DT 3869747)
If you have two-way sync configured for your contacts and you update a contact from your smartphone, when you sync the change, the update syncs to your contact list successfully. If you perform the sync again without making any changes, the BlackBerry Desktop Software indicates a change has been made on your smartphone, although when you view the Item Details, no information is changed. (DT 3869682)
If you have Windows Vista installed on your computer and you create an all-day event from your computer, when the BlackBerry Desktop Software synchronizes the event to the Calendar application on your smartphone, the event doesn't display as an all-day event on the smartphone. (DT 3869459)
Switching your smartphone or tablet
After backing up your data while switching your smartphone, if you click the back arrow to return to the Select optional data screen and change your backup options and then continue, your backup doesn't start again. (DT 757762)
If you select Notify me when a CRL server cannot be contacted during an update, the BlackBerry Desktop Software doesn't send a notification when it cannot contact a CRL server. (DT 1261063)
You have the option to sync a certificate that is marked non-exportable, even though this type of certificate can't be synced. (DT 1140159)
Using Windows Media Player as your music source, if you try to sync a playlist that contains .wma files with Windows Media Lossless encoding, the playlist isn't playable on your device and you receive the following message: The media “01 nagaiaida” being played is of an unsupported format. (DT 2041175)
System requirements: BlackBerry Desktop Software
Desktop email programs
For enterprise integration with BlackBerry Enterprise Server, one of the following email program requirements must be met:
The following organizers are supported for synchronization:
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