Generate an encryption key
To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
If you can't send or receive work email messages, regenerating an encryption key might help resolve the issue.
On the home screen
or in a folder, click the
- Click Security > Security Status Information.
- Highlight a service.
- Click Regenerate Encryption Key.
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