To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue, you can run and send a diagnostic report.
-
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
- Click Networks and Connections > Mobile Network.
-
Press the
key >
Diagnostics Test.
- To run a report, press the key >
Run.
- To view a
diagnostic report, highlight a report. Press the key >
View Report.
- To send a
diagnostic report, highlight a report. Press the key >
Email Report or
PIN Report.
- To delete a
diagnostic report or all diagnostic reports, highlight a report. Press the key >
Delete or Delete All.
- To run a report, press the