Try the following actions:
- Verify that NFC technology is turned on.
- If you are trying to make a payment transaction using NFC technology and your BlackBerry smartphone's backlight is off or your smartphone is off, verify that your smartphone is set to allow NFC payment transactions when the backlight is off or the smartphone is off.
- If you are trying to make a payment transaction using NFC technology, verify that the Smart Tags application isn't running. If the Smart Tags application is open, you can't make payment transactions using NFC technology.