My smartphone doesn't recognize my media card

Try the following actions:
  • Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone.
  • In your media card options, verify that media card support is turned on.
  • In your media card options, if there's a message to format your media card, disconnect your smartphone from your computer. Format your media card.
    Formatting your media card will delete all the files from it.