Try the following actions:
- If you're trying to open a media
file on your BlackBerry smartphone and
your smartphone is connected to your computer, disconnect your smartphone from
your computer.
- If you encrypted the media files on
your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an
encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to
encrypt the file, insert the media card into the BlackBerry smartphone that you used to
encrypt the file. On the home screen
or in a folder, click the
Options
icon.
Click
Security >
Encryption. In the Media Card
section, change the Mode field to
Device Password.
- For more information about
synchronizing media files, see the Help in the BlackBerry
Desktop Software.