Known issues

This section lists known issues for Windows Live Messenger for BlackBerry smartphones 3.0.


Occasionally, after opening the application, you might not see any of your conversations or contacts.

Workaround: Close the app and try opening it again.

You might hear an audible notification when you receive a new message when you have your smartphone set to Silent.

After receiving a contact card, the next time that you open conversation, you might see a "unable to display content" error message.

If you don't have a media card and you accept a file transfer that is 3MB or larger, the file transfer doesn't complete successfully.

If you select the Optimize for File Viewing checkbox, you might see an incorrect message that the sender has canceled the file transfer and you don't receive the file.


After turning on a parental control to block the use of this application, you need to manually sign out before the app is successfully blocked.

If the application has been blocked using by a parental control, you might see the end user license agreement even though you cannot use the app.

If you try opening the app when the connections on your smartphone are turned off or your SIM card is not inserted, you incorrectly see an error message telling you that your service plan does not support the application.

Workaround: Restore the connections on your smartphone or insert your SIM card, and try opening the app again.

In some cases, your contacts might see your status as being offline.

Workaround: You can try signing out and signing back in.

The options for remembering your password and automatically logging you in might be selected by default.

Workaround: Before signing in, you can clear the options.

After accepting an add request, the notification might continue to display on the Home screen of your smartphone.

Workaround: You can log out and log back in.

In some cases, if your smartphone is set to a language other than English, you might not see display pictures at the top of the screen.

In some cases, after you unblock a contact using Windows Live Messenger on a computer, the contact might continue to see you as offline in Windows Live Messenger for BlackBerry smartphones.

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