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Work calls basics

About work calls

The BlackBerry MVS Client associates your BlackBerry smartphone with your work number so that you can make and receive work calls on your smartphone and access desk phone features, such as call transfer and voice mail. When someone calls your work number, your desk phone and your smartphone ring at the same time. When you make a call on your smartphone using your work number, your call appears to the recipient to be made from your desk phone. While you are on a work call on your smartphone, you can move the call to your desk phone or to another phone number. You can also make and receive calls, make and receive a second call during a call, place a call on hold, resume calls, and transfer and move calls using your work number if you are in an area of no data coverage or if data services is turned off on your smartphone.

You can perform many common phone tasks, such as making calls, checking your voice mail, or placing calls on hold. You can perform these tasks the same way that you do when you use the mobile phone number that is provided by your wireless service provider on your smartphone. You can find more information about these tasks in the MVS Help application. To see the MVS Help, from the Home screen, press the Send key. Press the Menu key > MVS Help.

CAUTION:
Emergency calls to 911, 112, 000, 999, or other internationally recognized numbers intended to connect to a public safety answering point or similar emergency services are not processed through the BlackBerry® Mobile Voice System, and are only processed from your BlackBerry device where mobile network coverage is available from a wireless service provider. The BlackBerry MVS is not designed or intended to be a replacement for traditional telephone service. Additional arrangements must be made, separate from the BlackBerry MVS, for you to obtain access to traditional fixed or wireless telephone services, such as emergency calling capability. Research In Motion and its affiliates, and their respective officers, directors, and employees shall have no responsibility or liability whatsoever for any personal injury, death, or damages arising out of or in connection with the inability to access emergency call services (for example, 911, 112, 000, or 999) through the BlackBerry MVS. By using the BlackBerry MVS Client, you agree to the above. If you do not agree to the above, remove the BlackBerry MVS Client from your device.

Check the desk phone features that are available on your smartphone

Depending on your organization's phone system, some desk phone features or options might not be available on your BlackBerry smartphone. For more information, contact your administrator.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Advanced Options.
  3. Click BlackBerry MVS Status.
  4. Click BlackBerry MVS Client.
The Call Control Settings section lists the desk phone features and options that are available on your smartphone.

About using the BlackBerry MVS Client with Wi-Fi

If you have a Wi-Fi enabled BlackBerry smartphone that is running BlackBerry Device Software 5.0 or later, and you are in a Wi-Fi coverage area, the BlackBerry MVS Client might be able to use the Voice over Wi-Fi feature to connect a call to the Wi-Fi network. Charges that are ordinarily associated with your mobile network for such calls do not apply and you do not use any minutes on your wireless service plan. To use Voice over Wi-Fi, you must be able to access BlackBerry services using the Wi-Fi network, and your administrator must allow you to use Voice over Wi-Fi on the Wi-Fi network.

If you are set up to use your work number with both a Wi-Fi network and the mobile network, when you start a work call in a Wi-Fi coverage area, your smartphone can automatically move the call to the mobile network so that you can continue the call when you move out of range of the Wi-Fi coverage area. After being moved from a Wi-Fi network, the call remains on the mobile network. Likewise, when you start a work call using the mobile network, your smartphone can automatically move the call to the Wi-Fi network when you enter a Wi-Fi coverage area. If you move out of range of the Wi-Fi network, the call is automatically moved to the mobile network and the call remains on the mobile network.

Temporarily change the phone number that you use to make a call

Depending on the options that your administrator sets, you can make calls using any phone number that is associated with your BlackBerry smartphone.
  1. From the Home screen, press the Send key.
  2. Click your phone number at the top of the screen.
  3. Click the phone number that you want to use to make the call.
Depending on your preferred phone number settings, after you make a call, your smartphone might automatically change back to use your preferred phone number and network. You can prevent this behavior by setting your preferred number for making calls.

Make a second call during a call

If you make a second call, the original call is placed on hold.
  1. During a call, press the Menu key.
  2. Click New Call or Add Participant.
    • To call a phone number in your call log, click a phone number.
    • To call a phone number that is not in your call log, type a phone number. Press the Send key.
After you finish:

If the second call is not answered, to return to the first call, press the Menu key. Click Resume.

To return to the first call during the second call, press the Menu key. Click Swap.

Restrictions for moving and transferring calls

If you are on more than one call on your BlackBerry smartphone (for example, you have a second call on hold), you can't move or transfer a call.

Depending on the options that your administrator sets, you might not be able to move or transfer calls. For more information, contact your administrator.

Move a call from smartphone to your desk phone or another phone

If you are on a work call on your BlackBerry smartphone, you can move the call to another phone without placing the call on hold. When you move the call, the other phone rings.
  1. During a call, press the Menu key.
  2. Click Move Call.
    • To move a call to your desk phone, click Desk.
    • To move a call to another phone, click One-Time Number. If the phone number is in your contact list, click the contact. If the phone number is not in your contact list, click Use Once. Type the phone number. Press the Send key.
  3. Answer the call on the other phone.

Move a call from your desk phone to your smartphone

If you are on a call on your desk phone, and you need to leave your desk, you can quickly move the call to your BlackBerry smartphone so that you can continue the call.
  1. On your desk phone, place the call on hold.
  2. On your smartphone, press the Send key.
  3. Press the Menu key.
  4. Click Move Call From Desk.
Your desk phone is disconnected from the original call, and the call continues on your smartphone.

Move a call from your work number to the other phone number associated with your smartphone

If you are on a work call on your BlackBerry smartphone and you are about to leave a Wi-Fi coverage area, you can move the call to the phone number provided by your wireless service provider. Depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.
  1. During a call, press the Menu key.
  2. Perform one of the following actions:
    • Click Move Call To Mobile.
    • Click Move Call. Click Mobile.
Your call continues on the phone number that is provided by your wireless service provider.

Move a call from a Wi-Fi network to the mobile network

If you are using a Wi-Fi network for a work call and you are about to leave the Wi-Fi coverage area, you can move the call to the mobile network. If you or your administrator set your network preference so that you can use only a Wi-Fi network for work calls, you can't move a call from a Wi-Fi network to the mobile network.

Before you begin: To perform this task, your network preference must be set so that your BlackBerry smartphone can use a Wi-Fi network or mobile network for work calls.
  1. During a call, press the Menu key.
  2. Click Move Call.
  3. Click Work (Mobile).
Your call continues on your work number, but you are connected to the call using the mobile network.

Move a call from the mobile network to a Wi-Fi network

If you are using the mobile network for a work call and you are in a Wi-Fi coverage area, you can move the call to the Wi-Fi network.

Before you begin: To perform this task, your network preference must be set so that your BlackBerry smartphone can use a Wi-Fi network or mobile network for work calls.
  1. During a call, press the Menu key.
  2. Click Move Call.
  3. Click Work (Wi-Fi).
Your call continues on your work number, but you are connected to the call using a Wi-Fi network.

Transfer a call to another phone number

  1. During a call, press the Menu key.
  2. Click Transfer.
  3. Perform one of the following actions:
    • If the contact is in your contact list, click the contact.
    • If the contact is not in your contact list, click Use Once. Type a phone number. Press the Enter key.
  4. When you are ready, press the Menu key.
  5. Click Complete Transfer.

Add more people to a call

Note: The number of people that you can add to a call depends on your organization's phone system. For more information, contact your administrator.
Before you begin: To perform this task, your device must use BlackBerry Device Software 4.6 or later.
  1. During a call, press the Menu key.
  2. Click Add Participants
    • To add a person whose phone number appears in your call log, click the call log.
    • To add a contact, press the Menu key. Click Call From Contacts. Click a contact.
    • To add another person, type a phone number. Press the Send key.
  3. After the call is answered, press the Menu key.
  4. Click Join Conference.
  5. To add more people to the call, repeat steps 1 to 4.
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