Troubleshooting work calls
I cannot make a call using my work number
Try the following:
- Verify that your smartphone is registered to use the BlackBerry MVS Client. From the Home screen, press the key. Press the key > Options. Click your work number. Click MVS Status. If your smartphone is registered, in the Registration section, a green check mark appears beside both Sent Registration and Received Registration. For more information, contact your administrator.
- If you are trying to make a call using a Wi-Fi network, verify that your BlackBerry smartphone is connected to a Wi-Fi network that you can use with the BlackBerry MVS Client. Also verify that your smartphone can access BlackBerry services over the Wi-Fi network.
- If you have a mobile number that is provided by your wireless service provider, you may be prompted to make the call using the mobile number. If you do not receive a prompt, you can try making a call using the mobile number on your smartphone by switching the active number.
- If you are trying to make a call by clicking a phone number that appears in a message, calendar entry, task, or memo, the phone number might not appear as a link if the phone number is fewer than seven digits. Place the cursor in the phone number. Press the key > Call <phone number>.
I cannot move a call to my desk phone
My smartphone does not automatically move calls from one network to another
My call disconnected
I am receiving unwanted calls
I can't make or receive calls using my mobile number
Depending on the options that your administrator sets, you might be able to make or receive calls using only your work number that is associated with your BlackBerry smartphone. However, you can make and receive emergency calls using your mobile number. For more information, contact your administrator.
I can't set the preferred phone number or network that I use for work calls
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