User Guide

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Call options

Change the display name for a phone number

  1. Press the Image of the Send key key.
  2. Highlight the phone number at the top of the screen.
  3. Press the Image of Menu key key > Rename Line Labels.
  4. Type a new display name. The name can be up to 11 characters long. You can't change the part of the name that is in parentheses "( )".
  5. Press the Menu key > Save.

Set the preferred number for making calls

Depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.
  1. Press the Image of the Send key key.
  2. Press the Menu key > Options.
  3. Click your work number.
  4. Click MVS Lines and Networks.
    • To use your work number for outgoing calls, change the Default line for outgoing calls field to Work. To specify whether your BlackBerry smartphone uses your mobile number if your work number is not available, change the When my Work line is unavailable, use my Mobile line field to Always, Ask me, or Never.
    • To use your mobile number for outgoing calls, change the Default line for outgoing calls field to Mobile.
    • To use the phone number that you last selected, change the Default line for outgoing calls field to Last selected. If the phone number that you last selected is your work number, to specify whether your smartphone uses your mobile number if your work number is not available, change the When my Work line is unavailable, use my Mobile line field to Always or Ask me.
  5. Press the Menu key > Save.

Set the preferred network for making and receiving work calls

Depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.
  1. Press the Image of the Send key key.
  2. Press the Menu key > Options.
  3. Click your work number.
  4. Click MVS Lines and Networks.
    • To use a Wi-Fi network when it is available, change the Default network for Work calls field to Wi-Fi. To specify whether your BlackBerry smartphone uses the mobile network when a Wi-Fi network is not available, change the When Wi-Fi is unavailable use Mobile field to Yes or No.
    • To use the mobile network when it is available, change the Default network for Work calls field to Mobile. To specify whether your smartphone uses a Wi-Fi network when the mobile network is not available, change the When Mobile is unavailable use Wi-Fi field to Yes or No.
  5. Press the Menu key > Save.

Set the Wi-Fi networks that you want to use with your work number

Depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.
Before you begin: To perform this task, you must have saved Wi-Fi networks on your BlackBerry smartphone.
  1. Press the Image of the Send key key.
  2. Press the Menu key > Options.
  3. Click your work number.
  4. Click MVS Wi-Fi Networks.
  5. Select the checkbox beside one or more saved Wi-Fi networks.
  6. Press the Menu key > Save.

Set your smartphone to move calls automatically from one network to another

Depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.
Before you begin: Set your BlackBerry smartphone to use a Wi-Fi network for work calls. When a Wi-Fi network is not available, use the mobile network.
  1. Press the Image of the Send key key.
  2. Press the Menu key > Options.
  3. Click your work number.
  4. Click MVS Network Handoff.
    • To set your smartphone to move your call without prompting you, select the Always option. When your smartphone moves a call, you hear a tone.
    • To set your smartphone to prompt you before it moves your call, select the Ask me option.
    • To stop your smartphone from automatically moving calls from one network to another, select the Never option.
  5. Press the Menu key > Save.

Change the sound that you hear while a call is connecting

The BlackBerry MVS Client might take time to connect a call before your contact's phone rings. By default, while the call is being connected, you hear a tone, but you can choose to hear ringing instead.

Depending on the options that your administrator sets, you might not be able to perform this task. When the call connects, you hear ringing. For more information, contact your administrator.

  1. Press the Image of the Send key key.
  2. Press the Menu key > Options.
  3. Click your work number.
  4. Click MVS General Settings.
  5. Set the While my outgoing call is being connected, I want to hear field to Ringing or Tones.
  6. Press the Menu key > Save.

Call forwarding

Depending on the options that your administrator sets, you can forward your work calls to your desk phone, a mobile number, or a number that is external or internal to your organization. For more information, contact your administrator.

Forward or stop forwarding calls

Before you begin: Depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.
  1. From the home screen, press the Send key.
  2. Press the Menu key > Options.
  3. Click your work number.
  4. Click MVS Call forwarding.
  5. Perform one of the following actions:
    • To forward your work calls to a call forwarding number, change the Forward Calls field to Always. Click a contact.
    • To stop forwarding calls, change the Forward All Calls field to Never.
  6. Press the Menu key > Save.
Your call forwarding options apply to all subsequent incoming calls until you change your options again.

Add a call forwarding number

Before you begin: You can add up to five call forwarding numbers. If you add more than five call forwarding numbers, the oldest number that was added is deleted. Depending on the options that your administrator sets, you might not be able to forward your work calls to an international number. For more information, contact your administrator.
  1. From the home screen, press the Send key.
  2. Press the Menu key > Options.
  3. Click your work number.
  4. Click MVS Call Forwarding.
  5. Click Add number.
  6. Click a contact.
  7. Press the Menu key > Save.
Next topic: Call filters
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