My smartphone doesn't recognize my media card

Try the following actions:
  • Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone.
  • In your media card options, verify that media card support is turned on.
  • In your media card options, if there's a message to format your media card, disconnect your smartphone from your computer. Format your media card.
    Formatting your media card will delete all the files from it.

Was this information helpful? Send us your comments.