Turn on or turn off audio and video shortcuts

By default, your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play, pause, and skip audio and video files.
  1. On the home screen, click the Media icon.
  2. Press the Menu key > Media Options.
  3. Select or clear the Allow Mute and Volume keys to control play, pause, and skip checkbox.
  4. Press the Menu key > Save.

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