I can't run or submit a diagnostic report
Try the following actions:
- Try running the diagnostic report again. In the diagnostic report, press the key > Repeat All Steps.
- Verify that your BlackBerry® smartphone is connected to the wireless network.
- If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address.
Next topic: Synchronisation