I can't run or submit a diagnostic report

Try the following actions:

  • Try running the diagnostic report again. In the diagnostic report, press the Menu key > Repeat All Steps.
  • Verify that your BlackBerry® smartphone is connected to the wireless network.
  • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address.
Next topic: Synchronisation

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