User Guide

Local Navigation

I can't open an attachment in an encrypted message

You might not be able to open an attachment in an encrypted message for the following reasons:

  • Your administrator might have set options to prevent you from opening attachments in encrypted messages.
  • The message might have been encrypted with an algorithm that isn't supported. To view which algorithms your BlackBerry smartphone supports, click the Options icon. Click Security > S/MIME or PGP. In the Encryption section, view which content ciphers are selected.
  • Attachments in the .pgp file format aren't supported.
  • If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server.

Was this information helpful? Send us your comments.