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I can't send messages

Try the following actions:

  • Verify that your BlackBerry® smartphone is connected to the wireless network.
  • If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN or a phone number for your contact.
  • If you created an email address or added an existing email address to your smartphone using the email set-up screen in the Set-up application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Set-up application, open the email set-up screen to send a service book to your smartphone.
  • If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the Image of Menu key key > Register Now.
  • Generate an encryption key.
  • Verify that data service is turned on.
  • Resend the message.
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