User Guide

Local Navigation

Generate an encryption key

If you can't send or receive work email messages, regenerating an encryption key might help resolve the issue.

Before you begin: To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Security > Security Status Information.
  3. Highlight a service.
  4. Press the Menu key.
  5. Click Regenerate Encryption Key.
Next topic: Memory cleaning

Was this information helpful? Send us your comments.