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I can't pair with a Bluetooth enabled device

Try the following actions:

  • Verify that your BlackBerry smartphone is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.
  • If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
  • If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes.
  • If the Bluetooth enabled device uses a battery, connect it to a power source. Depending on the device, if the battery power is too low the device may be unable to pair.
  • Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the Menu > Device Properties. Clear the Encryption check box. Press the Menu key > Save.
  • If Mobile Hotspot mode is turned on, verify that you are trying to connect to a Bluetooth enabled device using the Handsfree, Headset, Serial Port or Dial-Up Networking profiles.

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