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About synchronisation and reconciliation

The wireless data synchronisation and wireless email reconciliation features are designed to synchronise organiser data (contacts, calendar entries, tasks and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.

In rare cases, if your smartphone doesn't recognise fields in a contact, calendar entry or email account, some data or email can't be synchronised or reconciled.

If wireless data synchronisation isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronise your organiser data. For more information, see the Help in the BlackBerry Desktop Software.

Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen issue.

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